HubSpot Ideas

MereMcV

Add Multi-Party Call Function

Please consider enhancing the native HubSpot calling feature to include multi-party call functionality. We heavily use the ticket pipeline for our customer service team. Our customer service team frequently calls contacts from directly within the ticket record through a Ring Central Integration. However, we do not have any spanish speaking customer service reps currently. We just signed a contract with a translation services company that provides 24/7 over the phone interpreters. We need to be able to first call the translation company to get an interpreter on the phone, and then call in the contact. 

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