Add Google Meet link to Meetings

When we create an event in calendar, there's an option to create a Google Meet link with dial-in number - it would be great if this option was available when meeting is scheduled via HubSpot Meetings as well. 

HubSpot updates
Sep 11, 2020

Hi @SorenLangdahl - so the Calendar Sync integration (which can be connected to the Schedule action in the CRM) is actually a separate integration from connecting a calendar to the Meetings tool. We only heard from users about the loss of Meetings functionality, which we took to mean that this previously wasn't working for those events anyways. I've gone ahead and filed a new idea here on the forum to track interest in adding that functionality to the Calendar Sync: https://community.hubspot.com/t5/HubSpot-Ideas/Google-Meet-integration-for-Calendar-Sync/idi-p/369677#M64553 

If you upvote that and leave a comment with your use case, you will be notified of any updates and can help us see the need in the user base for this. Thank you!

Sep 11, 2020

Ah thanks for clarifying that @alewolf! I will run that by the team to see why when the setting is enabled on the company level it doesn't work, and if we can change that.

Sep 10, 2020

Hi @dant! Check out @danaland 's comment just before yours. The setting is available to paid accounts, but its availability for individual users is subject to admin control. I think you're pretty much at the answer yourself. If an admin has disabled this setting for your GSuite account, we are not going to override that. The change we've made in Meetings is to respect the setting of the calendar, to keep the experience consistent with when you create events in Google Calendar.

 

EDIT - Ah your second comment loaded after I left mine. Let us know if you have more questions!

Status updated to: Delivered
Sep 10, 2020

Hi everyone! As was noted by some more recent commenters, this functionality recently appeared for users who had the "Automatically add Google Meet video conferences to events I create" setting enabled in their Google Calendars. This was nothing HubSpot intentionally built, but our users began to rely on it. Last week, Google changed their API which stopped this from happening. As @danaland shared, we were able to find a way to restore this functionality, and HubSpot now officially supports that setting in your Google Calendar for events booked through Meetings links. See the details here. Thank you for all your patience and feedback!

Status updated to: Not Currently Planned
Apr 27, 2020

Hi Communnity,

 

Thank you all for sharing your feedback!

 

For transparency I am updating this issue to "Not Currently Planned" because we wont be able to get to this in the next quarter. 

 

Best,

Glen

67 Replies
HubSpot Product Team

Hi @dant! Check out @danaland 's comment just before yours. The setting is available to paid accounts, but its availability for individual users is subject to admin control. I think you're pretty much at the answer yourself. If an admin has disabled this setting for your GSuite account, we are not going to override that. The change we've made in Meetings is to respect the setting of the calendar, to keep the experience consistent with when you create events in Google Calendar.

 

EDIT - Ah your second comment loaded after I left mine. Let us know if you have more questions!

Regular Contributor

@hroberts I can confirm what @dant mentioned. 

 

If the setting to automatically ad meetings links is set on the company level, it wont work. 

Only if we turn it off on company level, and thus allow it for each individual user to set it, it works. 

 

But I don't think this is a good solution. Since the users in our company rely on this functionality to be automatically available, especially for new users. 

@hroberts Could you please find out, when the setting is enabled on company level, if it is HubSpot or G Suite that is failing to add the meeting link? And if it is HubSpot, could you fix that?

New Contributor

After the API was fixed it only works partly. If a meeting is booked through the calendar link, like here; https://knowledge.hubspot.com/meetings-tool/create-a-meetings-link#receive-bookings  it does work like it should.

If however I book the meeting on the contact through Hubspot, and the G-calender sync is activated, the invite does not include the video link.

Only when the contact books the meeting in my calendar.

I hope you can make the second thing work too, then it will be a great tool for the sales team.

HubSpot Product Team

Ah thanks for clarifying that @alewolf! I will run that by the team to see why when the setting is enabled on the company level it doesn't work, and if we can change that.

HubSpot Product Team

Hi @SorenLangdahl - so the Calendar Sync integration (which can be connected to the Schedule action in the CRM) is actually a separate integration from connecting a calendar to the Meetings tool. We only heard from users about the loss of Meetings functionality, which we took to mean that this previously wasn't working for those events anyways. I've gone ahead and filed a new idea here on the forum to track interest in adding that functionality to the Calendar Sync: https://community.hubspot.com/t5/HubSpot-Ideas/Google-Meet-integration-for-Calendar-Sync/idi-p/36967... 

If you upvote that and leave a comment with your use case, you will be notified of any updates and can help us see the need in the user base for this. Thank you!

New Contributor

@danaland , our GSuite admin has turned off the setting for automatically creating Google Meet video conferences on the company level. Now, the events that we create manually in our calendars don't contain them. However, the setting still didn't appear on the individual account level. What did we do wrong?

New Contributor

I'm having this same issue. Option turned off on the company level, but the individual setting doesn't appear. 

 

I don't care about the setting too much as long as I can get Hubspot to automatically add Google Meet links 🙂