HubSpot Ideas

khughes

Add CC and BCC capabilities to emails from HubSpot

We have a need for the option to add CC and BCC to emails that are sent from HubSpot. We have two important use cases for this.

Use case 1:
We have a registration form set up on our website. When someone registers, they receive an automated email from us through HubSpot saying "Thank you for registering!". Since we have a lot of different people signing up, it's very important for us to follow up on that email.

If we could add CC to me on the email that is sent out, I could pick up the conversation with the person registering very quickly. I could simply press "Reply" on the email and continue the conversation with the lead.

If I want to do this now with today's HubSpot solution, I'd have to copy/paste the lead's email address from the internal registration confirmation email, write a subject line that wouldn't confuse the lead, and then write the message to the lead. This delays the response time dramatically, and takes up substantially more resources.

Use case 2:
If we could add BCC to emails as well, it would give people two great advantages;
(1) HubSpot emails could easily be integrated with almost ANY CRM (ex. Email to CRM option), and
(2) it would add the contents of the email to the CRM (more than just "Sent Subject Line").

If anything is unclear, I would loooove to explain in more detail.

HubSpot Updates
Not Currently Planned
April 12, 2021 06:25 AM

Hi folks- 

Just dropping back in to say thank you for all the comments & thoughts here. For transparency, this is still not yet on the roadmap. We are evaluating it as something to add in the back half of this year, but nothing is yet planned. 

 

Please keep upvoting this, and dropping your use cases for it. We are following it and listening. 

 

Cheers,

Jake

Not Currently Planned
May 25, 2020 06:13 PM

Thanks for your comments on the idea. This isn't planned for development in the next quarter. For transparency and clarity, I'm updating this issue to 'Not currently planned' for the time being. We are evaluating this feature, but it requires substantial changes in how a number of our backend systems work. Specifically how our event (open & click) tracking works today. 

 

If you are willing to jump on a call to talk more about this functionality, and your specific use cases send me a direct message.  I would love to understand and learn more from you. Please feel free to upvote and continue to leave feedback on this thread.

March 25, 2019 08:35 AM

Hi all, wanted to chime in here to let you know that we're definitely paying attention to this idea post, it's gathered a lot of votes, rightly so. At the moment we don't have a clear answer on when this might be available, I wanted to make sure and be transparent here to let you know. Your feedback and unique ideas/use-cases are really important so please do keep sharing, and as we have a clearer plan here I'll be sure and keep everyone posted. Thanks!

249 Replies
Suzanne33
Participant

Wow, this would be incredibly cool! We obviously get form fill submission emails from HubSpot, but if the automatic email response from HubSpot could CC the Contact Owner or one specific User, they could just respond directly to the submitter, instead of the submitter receiving two separate email threads from our team. With how low open rates are these days, it's easy for form submitters to miss a follow-up email. Great idea! 

JHuynh
Participant

Adding my vote for this feature!

JJordan45
Member

Hello,

 

Adding my own use case to this:

We send an internal email to an external team when someone fills out a contact form for their division. Right now, each member of the team receives a separate email, which creates a separate thread for each team member on their end.

 

This becomes confusing when they each act on the same email, not knowing that the others have already handled it. They want a group email sent out, with each member CC'd, so that all of their actions stay in one thread.

 

We have a band-aid fix right now, but we would like a more comprehensive solution: CCing people in internal emails, so all communications stay inside one thread.

 

I read in another thread that laws may prevent CCing people in automated emails. Is that true? 

 

ElleMNOP
Member

A very helpful feature indeed!

We send out email via a workflow and need the email to pop into a specified advisor's inbox for immediate followup.

SBlack3
Member

Hey HubSpot community,

 

We've also been missing this feature in HubSpot and know it's a common frustration here. So now my friend and I are trying to figure out a way to solve this based on what we ourselves and others have been saying.

 

If you're interested feel free to sign up to our waitlist here: https://www.mailmango.xyz/

We've chatted with some of you already and learned a lot. We're not launching anything just yet, but rather making sure we're on the right track.

 

If HubSpot can't provide this functionality themselves for whatever reason we're all about finding a solution together with the community.

Feel free to reach out directly to me at simonblackk@gmail.com if you're interested in hearing more.

 

Thanks!

 

Horner
Member

My employer is a FINRA registered firm and is obliged to archive all email communications.  Without the functionality to add a BCC address, we are prevented from migrating from our legacy CRM to Hubspot.

DKrager-Godel
Member

Would definitely love the cc feature. Two use cases:

- Sending a welcome email to new clients and cc'ing the Director 

- Sending an email for membership status and cc'ing the Director

Daniel_H
Member

I can't believe this isn't a feature yet 5+ after the initial request. It is especially needed, in our case, for marketing automation (workflow) emails, so that we are able to properly copy Executive Assistants to outgoing emails to clients in our distribution list. Please please please work on this. Thank you. 

Justin_Anderson
Member

Got a client use case that's similar to the initial scenario: Bi-monthly event expo kiosks where leads sign up for information where they're told a sales rep will be intro'd for any further questions.

 

Not having the Sales Rep CC'd on the initial automated email adds 5+ extra steps to manually start a new thread (which means out of 100+ leads only a few will actually get the followup) instead of just putting it in the sales rep's inbox for Reply (or the lead could Reply All, as well).


Look, put the feature in Marketing Enterprise OR make it a special Monthly Add-On, whatever, if the concern is protecting your email send reputation. 

 

But if we're trying to get clients' Sales and Marketing in one system, this is a must-have use case for many B2B Expo/Event businesses.

 

-Justin