Add CC and BCC capabilities to emails from HubSpot

khughes

We have a need for the option to add CC and BCC to emails that are sent from HubSpot. We have two important use cases for this.

Use case 1:
We have a registration form set up on our website. When someone registers, they receive an automated email from us through HubSpot saying "Thank you for registering!". Since we have a lot of different people signing up, it's very important for us to follow up on that email.

If we could add CC to me on the email that is sent out, I could pick up the conversation with the person registering very quickly. I could simply press "Reply" on the email and continue the conversation with the lead.

If I want to do this now with today's HubSpot solution, I'd have to copy/paste the lead's email address from the internal registration confirmation email, write a subject line that wouldn't confuse the lead, and then write the message to the lead. This delays the response time dramatically, and takes up substantially more resources.

Use case 2:
If we could add BCC to emails as well, it would give people two great advantages;
(1) HubSpot emails could easily be integrated with almost ANY CRM (ex. Email to CRM option), and
(2) it would add the contents of the email to the CRM (more than just "Sent Subject Line").

If anything is unclear, I would loooove to explain in more detail.

162 Replies
EBrown1114
Member

I also see a great need for adding a cc to automated marketing emails. When different internal teams work to support customers in different ways, it would be helpful if we could cc our internal team member so that they could be introduced to the client up front and have better visibility into what has already happening without having to open up the activity or email tab on each deal.

RAbilar
Participant

I totally agree with the 'basic functionality' kinda thing regarding the cc and bcc fields on emails. I have worked on a different CRM and they have it. A bit surprised really that this isn't available in HS. 

 

BTW, while we are all waiting for some actions to be taken from your end regarding this idea. I think it would be nice to have options or suggested workaround coming from your end. Waiting is fine to a certain extent. Having a workaround that "works" would probably be a game changer. I bet most of the people who participated here would love to hear those too, so we can start exploring. 

My used case is same with the others.

Got a workflow rule sending an email to a contact, and we wanted to copy (cc/bcc) the contact /deal owner to the same exact email. 

 

Thanks a lot!

KBooth3
Member

We would love this as well. We're using workflows to send out initial onboarding emails from our customer success team for our self serve SaaS product, and our CS team would like to be able to reply or forward those emails all in one thread if the new customer doesn't take the steps necessary to complete the onboarding process. Right now, we have to start a new email chain when this happens and it results in multiple threaded emails about the same topic.

ELallement
Participant

Currently my transactional emails triggered through workflows do not see their content logged in my customers timelines (only statistics).


That's a bit of an issue for us really since I need to see what data has been sent in the merge fields of my email at that particular time to a contact.


A BCC feature would allow us to add the LOG BCC email from Hubspot so that the content would appear on my contacts timelines, if I understands correctly. Otherwise I could turn on the Compliance BCC on all emails and try to input the LOG BCC address there but i'd be asked to verify that address, which I'm not able to do obviously...

I'm not sure why Hubspot does not display the content of the automated emails in the timelines (as everyone would assume it does) but maybe that BCC feature would help as a workaround. If there's another way please let me know!

Jon_Sasala
Top Contributor | Diamond Partner

@ELallement  you should be able to set a BCC with Single Send transactional email to log the contents of the actual sent email. 

Note: The HTML/JSON sent through this API isn't saved by HubSpot. You may review the template of the email from the contact's timeline event. If you wish to keep a record of the emails sent and their contents, we recommend adding a BCC to the email.

RKilpatrick
Member

Would be very helpful for a few use cases for our team as well. Any plans on implementing? 

JU
Member

Thank you!

tap1on
Member

This should be added yesterday. How are we looking with getting this added?

AAssaf
Member

Could not agree more! I've run into so many instances where I want recipients of my marketing emails to be able to respond to me or another person on my team, and no matter how many times I say "please reach out to [other team member]" within the body of an email people always only reply to me -- which makes sense, given that when they hit "reply" my email address is the only one that appears 😞

Jon_Sasala
Top Contributor | Diamond Partner

It is worth noting @AAssaf that you can set a different address as the Reply-to address. This does not solve everything, but would resolve your issue of people responding directly to you when they shouldn't.


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AppLovin
Member

This would be a very useful feature for us, use case is simply efficient follow up on automated emails for leads and enquiries, we need to split leads by geo and cc the regional alias for follow up 

ZMitchell
Member

I just tried to configure an email with a CC: for a similar use case that’s already been outlined. It is shocking this isn’t possible. I do not understand how this wasn’t included in the product from day 1, let alone there not being a roadmap to when it will be available. CC: is such standard and basic email functionality it never even occurred to me to ask about it during our onboarding process. 

BVredenburg
Member

We need this functionality as well.  We manually enter a CC for almost every email we send from HS and it's very silly.  

KimM
Participant

Definitely agree this would be great to have. Any idea if it's on the roadmap yet?

 

Just adding my use case in here too:

We work with a number of suppliers and promote their services to our clients on our site as we have strong search visibility in our industry. Our customers make an enquiry on a listing hosted on a hubspot landing page and this goes directly into our system. We want to be able to automate an introduction email with that supplier and our customer. Without this functionality, our supplier has to reach out 'cold' almost from an email address not associated with the domain where they made the enquiry.

coreycbailey
Member

It's shocking to me that as a well-established marketing email tool, HubSpot does not allow users to copy users/groups on marketing emails. 

 

More specifically, when we send mass customer communications, we need the ability to copy the sales team so they each receive the emai as well (so they know what's going to customers) without impacting email metrics. 

 

Unless I'm missing something, there does not seem to be a way to easily do this. 

 

It's important for internal visibility!

 

JU
Member

Hey HubSpot Dev Team. We really need this implemented in HubSpot. Can you see if there's a way to add this without affecting email deliverability? Thank you.

SandraXgigmit
Member

We also need the bcc function urgently. It's absolutely necessary in order to be able to work transparently across teams.

CTowers
Participant

This is a crucial addition that needs to be implemented! 

MiaPV
Top Contributor

It is almost 2022 and this still hasn't been implemented? Please consider adding this to the list of important to-dos for the new year.

Spcott
Member
Agreed. This should be an easy fix. Nimble has been doing this for years
now. Without this Hubspot remains a great marketing tool but about 7-10
years behind on relationship management tool. Given all the emphasis on
Hubspot training videos about the importance of placing value on
relationships.