Add CC and BCC capabilities to emails from HubSpot

We have a need for the option to add CC and BCC to emails that are sent from HubSpot. We have two important use cases for this.

Use case 1:
We have a registration form set up on our website. When someone registers, they receive an automated email from us through HubSpot saying "Thank you for registering!". Since we have a lot of different people signing up, it's very important for us to follow up on that email.

If we could add CC to me on the email that is sent out, I could pick up the conversation with the person registering very quickly. I could simply press "Reply" on the email and continue the conversation with the lead.

If I want to do this now with today's HubSpot solution, I'd have to copy/paste the lead's email address from the internal registration confirmation email, write a subject line that wouldn't confuse the lead, and then write the message to the lead. This delays the response time dramatically, and takes up substantially more resources.

Use case 2:
If we could add BCC to emails as well, it would give people two great advantages;
(1) HubSpot emails could easily be integrated with almost ANY CRM (ex. Email to CRM option), and
(2) it would add the contents of the email to the CRM (more than just "Sent Subject Line").

If anything is unclear, I would loooove to explain in more detail.

HubSpot updates
62 Replies
apetty
Occasional Contributor

I would dearly like to see cc become a function of HubSpot emails, but not for the reasons above.

 

My company would like to CC our external partners into our correspondence to a mutual client. At the moment we need to send these messages via mailmerge rather than within HubSpot. 

Jens_Hooiveld
Occasional Contributor

We need this too. Use case for us is to add the marketing mails to the CRM.

 

anders_grove
Regular Contributor

Absolutely must-have feature. Hoping this get's added soon!

PubLoft
New Contributor

Come on Hubspot, what gives? We need CC/BCC in workflow emails! Not difficult! 😋

watermanch
New Contributor

has anyone here found a workaround for this? having auto cc's are extremely important to us and it's unbelievable that HS hasn't implemented this yet.

cecile_g
Occasional Contributor

Yes!

We're getting remarks from our sales managers that they'd like to be Cc'd in some marketing emails.

jeeshenlee
Regular Contributor

Happen to look for the same option. 

Looking forward for workflow related email to support cc and bcc.

kell_starrett
Visitor

We would also really like to see cc become a function of HubSpot emails, but not for the reasons above.

 

My company would like to CC our dealers into our correspondence to a mutual customer. This way we can easily verify which contact at the dealership is receiving this leads and has an opportunity to respond. 

 

Thank you. 

GrowthMinds
New Contributor

+1 

As a workaround I am trying to do a workflow so that there is also a second email going out to the secondary contact. Not ideal but maybe can work.

Did anyone else find a workaround? 

RedTea
Occasional Contributor

Great idea! Would love to see this implemented!