Access Service Hub Tickets on Mobile App

kdipaolo

Created on behalf of a customer. 

Who: Service Hub

Goal: Access service hub tickets on mobile app

 

It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app

HubSpot updates
Oct 19, 2020

Hi @ArturS!

 

I'd like to clarify what I meant when I said "Currently, our team is working on a beta for bringing Tickets to Android". That was a reference to the feature our team is currently building, so it isn't available yet.

 

All developments about tickets for Android will be relayed on this thread, so stay tuned!

 

Best,

Joe

Ideas Forum Manager

Status updated to: In Planning
Aug 6, 2020

Hey folks,

 

First, I’d like to apologize for the confusion surrounding my last status change. There was a miscommunication on our end, and I’d like to clear it up.

 

Currently, our team is working on a beta for bringing Tickets to Android. We encourage anyone interested in this feature to fill out this survey: https://www.research.net/r/VB65RKQ. We don’t have a timeline yet for bringing tickets to iOS, but we’ll update you here when that changes. 

 

However, I would like to clarify that at this time, we are not building a mobile version of Service Hub. I’m switching this status back to “In Planning” to reflect the hard work our team is putting into bringing tickets for Android.

 

Best, 
Joe 
Ideas Forum Manager

Status updated to: Not Currently Planned
Aug 6, 2020

Hey folks,

 

I've connected with our Product team on this thread. At this time we don't have any plans to access tickets on mobile. This is certainly subject to change in the future, but at this time we don't have any resources committed to this feature.

 

Best,

Joe

Ideas Forum Manager

Status updated to: In Planning
Nov 20, 2019

Hey folks - Max from the Service Hub product team here. 

 

Transparently, we put this idea into an "In planning" stage much earlier than we should have in terms of setting expectations with the Community on delivery timing. Broad support for actioning and responding to tickets is certainly on our roadmap in 2020. We will be bringing iterative support for actioning and responding to tickets in Mobile throughout the next six months. 

Status updated to: In Planning
Mar 26, 2019

We're currently planning support for Tickets on mobile.

Mar 26, 2019

Hi David, Mike & others,

 

We're focused on Conversations email development at the moment, we hope to have a Beta release of Email in April for those that are interested. I'll post when I've more information on this.

For Tickets support once we've Email worked out we'll then be looking at that. I don't have a timeframe for it but I'll update here once we've a better idea.

 

Regards 

Ronan

Jan 15, 2019

Hi everyone, just to let you know we're planning to support Tickets on mobile this year. Firstly we'll support Email in the app followed by Tickets. I don't have a timeframe for it at the moment but I'll update here when I know more.

 

Regards Ronan

Mobile Product Manager

Oct 15, 2018

 Hi PeteSwan, 

 

Conversations is supported on both iOS and Android in Beta. Check out this page for more details and how to enable Conversations. https://ux.hubspot.com/mobileconversations

At the moment it supports Live Chat but Email is part of our plans. 

 

Regards

Ronan

142 Replies
TeriS
Member

It's the 3rd quarter of 2021 folks, why are tickets NOT mobile friendly? I get that an iOS app is an undertaking, but mobile-responsiveness should be built-in! I found myself unable to respond to a ticket from my iPhone's browser because the email response pop-up window actually goes offscreen where you can't see, read or select the text you just typed. This is beyond frustrating. 

Plus, that pop up is a WCAG violation and is not ADA Section 508 compliant.  Please, please push out improvements. Thanks.

AnthoneyP
Member

Please update. A year since planning to bring this Service tickets to Android in beta.. Any plan for iOS?