Access Service Hub Tickets on Mobile App

kdipaolo

Created on behalf of a customer. 

Who: Service Hub

Goal: Access service hub tickets on mobile app

 

It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app

HubSpot updates
Oct 19, 2020

Hi @ArturS!

 

I'd like to clarify what I meant when I said "Currently, our team is working on a beta for bringing Tickets to Android". That was a reference to the feature our team is currently building, so it isn't available yet.

 

All developments about tickets for Android will be relayed on this thread, so stay tuned!

 

Best,

Joe

Ideas Forum Manager

Status updated to: In Planning
Aug 6, 2020

Hey folks,

 

First, I’d like to apologize for the confusion surrounding my last status change. There was a miscommunication on our end, and I’d like to clear it up.

 

Currently, our team is working on a beta for bringing Tickets to Android. We encourage anyone interested in this feature to fill out this survey: https://www.research.net/r/VB65RKQ. We don’t have a timeline yet for bringing tickets to iOS, but we’ll update you here when that changes. 

 

However, I would like to clarify that at this time, we are not building a mobile version of Service Hub. I’m switching this status back to “In Planning” to reflect the hard work our team is putting into bringing tickets for Android.

 

Best, 
Joe 
Ideas Forum Manager

Status updated to: Not Currently Planned
Aug 6, 2020

Hey folks,

 

I've connected with our Product team on this thread. At this time we don't have any plans to access tickets on mobile. This is certainly subject to change in the future, but at this time we don't have any resources committed to this feature.

 

Best,

Joe

Ideas Forum Manager

Status updated to: In Planning
Nov 20, 2019

Hey folks - Max from the Service Hub product team here. 

 

Transparently, we put this idea into an "In planning" stage much earlier than we should have in terms of setting expectations with the Community on delivery timing. Broad support for actioning and responding to tickets is certainly on our roadmap in 2020. We will be bringing iterative support for actioning and responding to tickets in Mobile throughout the next six months. 

Status updated to: In Planning
Mar 26, 2019

We're currently planning support for Tickets on mobile.

Mar 26, 2019

Hi David, Mike & others,

 

We're focused on Conversations email development at the moment, we hope to have a Beta release of Email in April for those that are interested. I'll post when I've more information on this.

For Tickets support once we've Email worked out we'll then be looking at that. I don't have a timeframe for it but I'll update here once we've a better idea.

 

Regards 

Ronan

Jan 15, 2019

Hi everyone, just to let you know we're planning to support Tickets on mobile this year. Firstly we'll support Email in the app followed by Tickets. I don't have a timeframe for it at the moment but I'll update here when I know more.

 

Regards Ronan

Mobile Product Manager

Oct 15, 2018

 Hi PeteSwan, 

 

Conversations is supported on both iOS and Android in Beta. Check out this page for more details and how to enable Conversations. https://ux.hubspot.com/mobileconversations

At the moment it supports Live Chat but Email is part of our plans. 

 

Regards

Ronan

133 Replies
Ali3
Participant

Is anyone going to give us an update on when tickets will be available on the mobile app?

 

A lot of frustrated people out there that would like to understand Hubspot's roadmap on this.

 

It is imperative and must-have on a mobile device.

 

Come on guys give us an update!

 

Moaning over for now!

Brighton
Member

Yeah, this will make or break our ability to fully adopt Service Hub.  

AAS
Member

@Brightonyes, same here. we've almost completely stopped using hubspot due to the current mobile limitation.

EliM
Participant

Totaly support it and feel this is more "a must" than a feature request

Status updated to: In Planning
mfreiert
HubSpot Product Team

Hey folks - Max from the Service Hub product team here. 

 

Transparently, we put this idea into an "In planning" stage much earlier than we should have in terms of setting expectations with the Community on delivery timing. Broad support for actioning and responding to tickets is certainly on our roadmap in 2020. We will be bringing iterative support for actioning and responding to tickets in Mobile throughout the next six months. 

AndyMartinOREC
Member

Fantastic to see this move to 'in planning' !! Looking forward to testing your beta versions of Mobile Ticket handling early next year !!

kzand
Member

Within the app, it would be great to be able to see tickets on our mobile device for when we are away from our desks/computers - since you never know when an urgent Ticket comes in from your customer while you are stuck in a mtg.

 

Service - Tickets - 

 

include in the Hubspot App

jj12stars
Contributor

Please put this on a fast track. It seems like this is a no-brainer. Service issues happen 24 hours a day, not just when you are in the office or by a computer. 

anonymouse
Member

Six months is a pretty long time - better late than never.

samglenn
Top Contributor

YES YES AND YES. 

 

This was created in 2018... and still no update... hard reality to face. 

mstroh
Member

hello hubspot team

 

how long does the planning take?

CMShields
Member

Would love for my technicians to be able to access tickets from their mobile devices. 

David-cole
Member

I guess it didn't make the 2019 deadline. That is really unfortunate. I was about to take the jump and purchase service hub. Might have to look into a better solution.

advancedAS
Member

@David-cole  check into ClickUp. They have the same idea as tickets, the only thing missing is the customer profiles. But mobile is magical and works good.

bsm007
Contributor

I completely concur with MatthewMorrow -- please implement these essential features.

HunterBoss
Member

This would be amazing to have for the moblie app!

artemtour
Member

we must have it for a normal use of our service team! 

ReduceMyIns
Participant

Where is this?  Is this in beta?   In Jan 2019 a HubSpot Dev stated this would be available by the end of the year.  Now here we are a year and 3 months later with radio silence.   Does HubSpot make habbit of saying things like this to string along their existing users?  I do not even see a beta sign up for this feature.   This is a HUGE problem and unacceptable for a CRM and Help desk solution as expensive as HubSpot.   

LH66
Member

I absolutely agree with every word in your comment, ReduceMylns!

HubSpot, please get your sh#t together, already!!!!

XtraDat
Member

Excited for HubSpot after spending days, assuming ticketing will also be available from mobile iOS app, only to find I could not see it in app.

Then I find this thread.

No ticketting option still from apps?

 

Anyone from HS that can update what is the status on this feature within the apps to support visibility into tickets so we can work also while on the go?  We're in 2020 btw 😉