Access Service Hub Tickets on Mobile App

kdipaolo

Created on behalf of a customer. 

Who: Service Hub

Goal: Access service hub tickets on mobile app

 

It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app

HubSpot updates
Oct 19, 2020

Hi @ArturS!

 

I'd like to clarify what I meant when I said "Currently, our team is working on a beta for bringing Tickets to Android". That was a reference to the feature our team is currently building, so it isn't available yet.

 

All developments about tickets for Android will be relayed on this thread, so stay tuned!

 

Best,

Joe

Ideas Forum Manager

Status updated to: In Planning
Aug 6, 2020

Hey folks,

 

First, I’d like to apologize for the confusion surrounding my last status change. There was a miscommunication on our end, and I’d like to clear it up.

 

Currently, our team is working on a beta for bringing Tickets to Android. We encourage anyone interested in this feature to fill out this survey: https://www.research.net/r/VB65RKQ. We don’t have a timeline yet for bringing tickets to iOS, but we’ll update you here when that changes. 

 

However, I would like to clarify that at this time, we are not building a mobile version of Service Hub. I’m switching this status back to “In Planning” to reflect the hard work our team is putting into bringing tickets for Android.

 

Best, 
Joe 
Ideas Forum Manager

Status updated to: Not Currently Planned
Aug 6, 2020

Hey folks,

 

I've connected with our Product team on this thread. At this time we don't have any plans to access tickets on mobile. This is certainly subject to change in the future, but at this time we don't have any resources committed to this feature.

 

Best,

Joe

Ideas Forum Manager

Status updated to: In Planning
Nov 20, 2019

Hey folks - Max from the Service Hub product team here. 

 

Transparently, we put this idea into an "In planning" stage much earlier than we should have in terms of setting expectations with the Community on delivery timing. Broad support for actioning and responding to tickets is certainly on our roadmap in 2020. We will be bringing iterative support for actioning and responding to tickets in Mobile throughout the next six months. 

Status updated to: In Planning
Mar 26, 2019

We're currently planning support for Tickets on mobile.

Mar 26, 2019

Hi David, Mike & others,

 

We're focused on Conversations email development at the moment, we hope to have a Beta release of Email in April for those that are interested. I'll post when I've more information on this.

For Tickets support once we've Email worked out we'll then be looking at that. I don't have a timeframe for it but I'll update here once we've a better idea.

 

Regards 

Ronan

Jan 15, 2019

Hi everyone, just to let you know we're planning to support Tickets on mobile this year. Firstly we'll support Email in the app followed by Tickets. I don't have a timeframe for it at the moment but I'll update here when I know more.

 

Regards Ronan

Mobile Product Manager

Oct 15, 2018

 Hi PeteSwan, 

 

Conversations is supported on both iOS and Android in Beta. Check out this page for more details and how to enable Conversations. https://ux.hubspot.com/mobileconversations

At the moment it supports Live Chat but Email is part of our plans. 

 

Regards

Ronan

136 Replies
JMP
Participant

This is the complaint I am getting right now as well. Our account managers want to be able to keep up with their clients as they have issues. The mobile sales app is great, but I would like some Service Hub integration as well...

NVJ1
Member

can the mobile app be able to log service tickets.  In general any applications that can be used in the lap top version should be available in the mobile app.  Most outside salespeople use the mobile app to access Hubspot.

GizmoCares
Participant

Agreed! The mobile website is not usable on a phone. The app is nice but needs to be able to handle tickets. Also, it would be great if search was at the bottom (easier reach of the thumb for one-handed work).

 

Please add TICKETS soon...my people are getting very tired of not being able to use a phone to do their work. Most of them don't...they just wait until they get back to a desktop which makes for very sad customers. 

arielle
Member

The app is completely useless for the Service tab if Conversations (from an email) and Tickets are not available. 

 

Please make Tickets OR the Conversations available. 

 

Please help your friends out that aren't in Sales 🙂 

 

 

briond
Member

I want to migrate from Zoho to Hubspot. But we are a very small team, so we do a lot of support outside the office, on the way to sales meetings and at home. I cannot make the switch until there is a way to respond to tickets on the mobile app. 

ellent
Member

Any update on this? We were told Beta would be released in April. 

Rklinghoffer
Participant

This would be super helpful...

AndyMartinOREC
Member

This is a key desicion to our company in terms of using the HubSpot system for Tickets or looking elsewhere.

jhicks
Participant

I reached out to support and got the following advisement:

 

"From what I heard directly, there are no current plans scheduled to bring Tickets to mobile. With any updates at all, the Mobile team will prioritize keeping the Community Thread you shared updated."

 

This is 100% contrary to what @RonanB  said on 3-26-19.  

 

Can someone provide an explantion as to why the narrative has changed? Many HubSpot users are relying on accurate information to plan their paths foward. Or at the very least, update the status of this KB forum to accurately represent the status?

ConnorL36
Member

Adding tickets on mobile is critical for our sales team. Would love to see this added in as a feature!

AAS
Member

No tickets on mobile?? Come on, we neeeed this! managing our comapny is fractured enough as-is without having to add yet another software provider on top of all the ones we already have. We NEED a mobile option for tickets.

CactusIT
Member

This is very important.. we all work in a mobile world and accessing Tickets on the go is so important to fast and efficient customer service.

 

Please can this be added to the roadmap... you guys at HubSpot are awesome, I'm sure Brian Halligan and Romeo could get this sorted between walkies?

PaulFBW
Member

This is a perfect addition to HubSpot in our opinion.  In what we do we are constantly on the phone with clients and hardly ever in front of a desktop for more than an hour at a time.  Being able to access/create tickets from the phone would streamline our customer service even after hours so the small things don't fall through the cracks!   Thank you all for everythnig you do. 

jalop123j
Member

+1

LH66
Member

I was extremely dissappointed when I saw this was not possible.

Kierstin
Contributor | Gold Partner

This is really important. 🙂 Even if we can't edit or create tickets in the app, we need the ability for the field team to be able to see that there are tickets associated with the company/contact. That way they can know everything that is going on before they enter. 

Having the ability to edit, send emails from, or add notes via the mobile app would also be outstanding as well. Thank you!

bessary
Member

Hello HubSpot?  Please update the forum on the status of the mobile app updates.  Didn't see anything at Inbound to support any good news towards HubSpot being mobile enabled; and can't get any updates from our account consultant.  Extremely disappointing.

teresacpiamidam
Member

This feature is much needed to allow staff in the field to offer the best service to clients. 

cristenp
Member

Absolutley necessary. Please add.

AfoAlex
Member

Please add the ability to add and manage tickets in your mobile app.  It would also be very useful if I could copy text such as email body or addresses to use with other mobile software.