Access Service Hub Tickets on Mobile App

[kdipaolo]

Created on behalf of a customer. 

Who: Service Hub

Goal: Access service hub tickets on mobile app

It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app

[kdipaolo]

Hi @ArturS!

I'd like to clarify what I meant when I said "Currently, our team is working on a beta for bringing Tickets to Android". That was a reference to the feature our team is currently building, so it isn't available yet.

All developments about tickets for Android will be relayed on this thread, so stay tuned!

Best,

Joe

Ideas Forum Manager

[kdipaolo]

Hey folks,

First, I’d like to apologize for the confusion surrounding my last status change. There was a miscommunication on our end, and I’d like to clear it up.

Currently, our team is working on a beta for bringing Tickets to Android. We encourage anyone interested in this feature to fill out this survey: https://www.research.net/r/VB65RKQ. We don’t have a timeline yet for bringing tickets to iOS, but we’ll update you here when that changes. 

However, I would like to clarify that at this time, we are not building a mobile version of Service Hub. I’m switching this status back to “In Planning” to reflect the hard work our team is putting into bringing tickets for Android.

Best, 
Joe 
Ideas Forum Manager

[kdipaolo]

Hey folks,

I've connected with our Product team on this thread. At this time we don't have any plans to access tickets on mobile. This is certainly subject to change in the future, but at this time we don't have any resources committed to this feature.

Best,

Joe

Ideas Forum Manager

[kdipaolo]

Hey folks - Max from the Service Hub product team here. 

Transparently, we put this idea into an "In planning" stage much earlier than we should have in terms of setting expectations with the Community on delivery timing. Broad support for actioning and responding to tickets is certainly on our roadmap in 2020. We will be bringing iterative support for actioning and responding to tickets in Mobile throughout the next six months. 

[kdipaolo]

We're currently planning support for Tickets on mobile.

[kdipaolo]

Hi David, Mike & others,

We're focused on Conversations email development at the moment, we hope to have a Beta release of Email in April for those that are interested. I'll post when I've more information on this.

For Tickets support once we've Email worked out we'll then be looking at that. I don't have a timeframe for it but I'll update here once we've a better idea.

Regards 

Ronan

[kdipaolo]

Hi everyone, just to let you know we're planning to support Tickets on mobile this year. Firstly we'll support Email in the app followed by Tickets. I don't have a timeframe for it at the moment but I'll update here when I know more.

Regards Ronan

Mobile Product Manager

[kdipaolo]

 Hi PeteSwan, 

Conversations is supported on both iOS and Android in Beta. Check out this page for more details and how to enable Conversations. https://ux.hubspot.com/mobileconversations

At the moment it supports Live Chat but Email is part of our plans. 

Regards

Ronan

[CDeffrennes]

Bonjour,

je suis également en demande de possibilité d'avoir les tickets sur le mobile. merci de nous donner ds infos sur cette possibilité.

Christophe.

[wegmanp3]

I think this is a great idea.  This would be very helpful for our business.

[nc_3manfactory]

Given the current impacts of Covid-19 and the move to remote working for a lot of teams having access to a wider suite of functions, especially Service Hub and Tickets, via the app seems essential.

[Kierstin]

Are there any updates on the iPhone version? I'm an Android user and have the beta, which is perfect for what our team needs. However, I do have a couple of internal customers that are getting close to pushing this all out to their sales team and some of them will have iPhones. Their reps being able to see active tickets through the mobile app while on the road is going to be CRITICAL! 😞 We've been fortunate that the pandemic has provided some extra time before this was a requirement. We were all hoping it would come along before we become active in the field again. 🙂

Thanks for any updates you may have! Appreciate everything you all do!

[JulianTEC]

We have delayed the rollout of HubSpot to our entire Relationship Management Team due to tickets being unusable on iPhone. I would also appreciate an update.

[AdamZ]

Any update on Service Hub on Android version of HubSpot

mobile app? 

[blanger]

This is a must for mobile Acess !  

[WGallagher]

yeah this is a reason to cancel for me, 

I'm giving it a few more weeks

[Ali1]

Any plans to get this up-and-running? This last reply is 2018.

[mikloso]

This addition is extremely important to my company! We need to add pictures of items to each ticket, and right now that involves: taking a picture, emailing/airdropping/etc to a laptop and then uploading that to the ticket. Service Hub for iOS would save us a ton of time.

[Andrej]

We also wait Service Hub features in iOS!!!

Thanks,

Andrey

[SCollinson]

This would be incredibly helpful!