Created on behalf of a customer.
Who: Service Hub
Goal: Access service hub tickets on mobile app
It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app
I'm happy to say that a list view of Tickets in the iOS app has just launched in version 3.306.0 and above. Once you've updated your app to the latest version, you'll find Tickets in the menu in the app. If it doesn't appear, double-check you're running the latest version by searching for HubSpot in the App Store. If it says "Update", go ahead and do that. If it still doesn't appear, try logging in and out again to refresh the app.
Check out this video to see how the Ticket list works: https://www.loom.com/share/3e7459c6360847b6bd5e9e1458ebcf00
I'd like to give you all an update on Ticket functionality in the iOS app. You can view, edit and create Ticket records on iOS.
To navigate to a Ticket record, you can:
On the Ticket record, you can:
To create new Ticket records:
Please note these limitations that still exist:
Please take a look at the Knowledge Base article "Work with records in the HubSpot mobile app" for more information.
Hey folks - Max from the Service Hub product team here.
Transparently, we put this idea into an "In planning" stage much earlier than we should have in terms of setting expectations with the Community on delivery timing. Broad support for actioning and responding to tickets is certainly on our roadmap in 2020. We will be bringing iterative support for actioning and responding to tickets in Mobile throughout the next six months.
We're currently planning support for Tickets on mobile.
Hi David, Mike & others,
We're focused on Conversations email development at the moment, we hope to have a Beta release of Email in April for those that are interested. I'll post when I've more information on this.
For Tickets support once we've Email worked out we'll then be looking at that. I don't have a timeframe for it but I'll update here once we've a better idea.
Hi everyone, just to let you know we're planning to support Tickets on mobile this year. Firstly we'll support Email in the app followed by Tickets. I don't have a timeframe for it at the moment but I'll update here when I know more.
Mobile Product Manager
Conversations is supported on both iOS and Android in Beta. Check out this page for more details and how to enable Conversations. https://ux.hubspot.com/mobileconversations
At the moment it supports Live Chat but Email is part of our plans.
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