Created on behalf of a customer.
Who: Service Hub
Goal: Access service hub tickets on mobile app
It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app
It's the 3rd quarter of 2021 folks, why are tickets NOT mobile friendly? I get that an iOS app is an undertaking, but mobile-responsiveness should be built-in! I found myself unable to respond to a ticket from my iPhone's browser because the email response pop-up window actually goes offscreen where you can't see, read or select the text you just typed. This is beyond frustrating.
Plus, that pop up is a WCAG violation and is not ADA Section 508 compliant. Please, please push out improvements. Thanks.
Please update. A year since planning to bring this Service tickets to Android in beta.. Any plan for iOS?
Was any progress made on this for the iPhone app?
I am a beta tester of this and so far it is working quite well.
Still can't view any comments on TICKET activities but that goes for comments on all activities on the iOS app.
There is a thread on this here that you can upvote and comment on.
Please let me know if I can help test this feature. It will be a very useful tool for my team. I have many years in product design, testing and q/a.
I am excited to be able to access my support tickets, and monitor my groups progress.
Echoing here. It's nearly end of 2021. This has been talked about for three years now. Where are we at with this?????
When will this be available? Need to see support tickets on mobile app. Pretty essential need.
There is so much need for this get this going
It's crazy that the mobile app was designed in the first place to show deals but not tickets? The ticket pipeline has very similar functionality to the deal pipeline. Not sure why they didn't add this in originally? How many years has this been under development for? Hubspot have incredible financial resources at their disposal. I can't believe this isn't more of a priority for them.
Hello, my client is in the beta for tickets. How do we get information on how to use the app? I can navigate to make a ticket and see that its out there but when i click on the ticket it doesn't come up. Is there a KB on this?
Absolutely necessary... please provide an update ASAP.
Can we please have an update for iOS?
I understand for Android, we already have the Ticket list view.
Is there a planned timeline for ticket list view in IOS?
This is a MUST have for any company. We are a voluntary organization with no fixed employees so having access to tickets on mobile phone or ipad is the only true practical way for us to follow-up tickets during the hectic seasons. Since the basics on tickets mapped to contacts are in place in the app we guess this is a quite doable task with high, high, value both for commercial and non-commercial companies.
More focus on the service part also even more paves the way for HubSpot more into the pure service area.
I saw a comment in here stating that Mobile Performance should be Built In. I know IOS Apps can be a process.
I whole heartedly agree! We have tons of IPhones in the field, and I find the lack of Mobile Friendly access is an unacceptable irritation.
Recently purchased Hubspot for our company
That mobile app is utter **bleep** (pardon my french)
That my workers cannot access tickets via mobile app is crazy
We pay alot of money for this software and i am thinking i like the FREE VERSION more
Is there a status update? Last comment says it's on the roadmap for 2020 so is there an eta?
please make this happen
I'd like to give you all an update on Ticket functionality in the iOS app. You can view, edit and create Ticket records on iOS.
To navigate to a Ticket record, you can:
On the Ticket record, you can:
To create new Ticket records:
Please note these limitations that still exist:
Please take a look at the Knowledge Base article "Work with records in the HubSpot mobile app" for more information.
Good that HUBSPOT is working on this but i dont find the solutions helpful
If you have customer service that recives multiple tickets per day.... your solutions seems to evolve around working in the "contact" in stead of the "ticket" from the beging.
So if I as a supervisor wanted to check the ticket status or pipeline i would first need to find the contact and work my way from there.
What we are asking for is a TAB in the application for TICKETS that takes us to the pipelines anything else is just waste of time for HUBSPOT.
Dont make this so complicated seems like a fairly simple solutions / task / intergration
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.