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It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app
It's the 3rd quarter of 2021 folks, why are tickets NOT mobile friendly? I get that an iOS app is an undertaking, but mobile-responsiveness should be built-in! I found myself unable to respond to a ticket from my iPhone's browser because the email response pop-up window actually goes offscreen where you can't see, read or select the text you just typed. This is beyond frustrating.
Plus, that pop up is a WCAG violation and is not ADA Section 508 compliant. Please, please push out improvements. Thanks.
It's crazy that the mobile app was designed in the first place to show deals but not tickets? The ticket pipeline has very similar functionality to the deal pipeline. Not sure why they didn't add this in originally? How many years has this been under development for? Hubspot have incredible financial resources at their disposal. I can't believe this isn't more of a priority for them.
Hello, my client is in the beta for tickets. How do we get information on how to use the app? I can navigate to make a ticket and see that its out there but when i click on the ticket it doesn't come up. Is there a KB on this?
This is a MUST have for any company. We are a voluntary organization with no fixed employees so having access to tickets on mobile phone or ipad is the only true practical way for us to follow-up tickets during the hectic seasons. Since the basics on tickets mapped to contacts are in place in the app we guess this is a quite doable task with high, high, value both for commercial and non-commercial companies.
More focus on the service part also even more paves the way for HubSpot more into the pure service area.
@RonanB and @mfreiert we've been part of the Conversations beta but is there an update on the plans for tickets to come to mobile or app? The last update says that this was planned for 2020 but we're nearly at the end of Q1 2022 and there's been no update?
I'd like to give you all an update on Ticket functionality in the iOS app. You can view, edit and create Ticket records on iOS.
To navigate to a Ticket record, you can:
Go to the Associations tab of a contact, company or deal. Existing associations to Tickets can be seen here and tapped to open the ticket record.
Tap on a Ticket association from a Task.
Tap on a link to a Ticket record in another app on your phone, such as email or Slack.
Search for Tickets.
Tap on a Ticket Association from a Note or Logged Activities.
Tap on a Ticket from a Conversations thread.
On the Ticket record, you can:
View the Activity timeline and create notes, tasks, and logged activities. The Timeline can be filtered to show only the Timeline cards that are of interest.
View and edit associations to contacts, companies and deals.
View and edit property values including status. If you set up “required properties” which must be filled out before moving a Ticket to a given status, this is reflected on mobile.
To create new Ticket records:
Go to a contact, company or deal record
Tap on “Add tickets”
Tap on “Create new ticket”. The properties and requirements shown on the Ticket create form match the configuration you set up on web.
Alternatively, you can create new Ticket records from a Conversations thread.
Please note these limitations that still exist:
There's no Ticket list/pipeline view in the iOS app. (There is on Android).
Not all Timeline cards are available on mobile.
There's no way to navigate from a Ticket record to an associated Conversations thread.
Good that HUBSPOT is working on this but i dont find the solutions helpful
If you have customer service that recives multiple tickets per day.... your solutions seems to evolve around working in the "contact" in stead of the "ticket" from the beging.
So if I as a supervisor wanted to check the ticket status or pipeline i would first need to find the contact and work my way from there.
What we are asking for is a TAB in the application for TICKETS that takes us to the pipelines anything else is just waste of time for HUBSPOT.
Dont make this so complicated seems like a fairly simple solutions / task / intergration
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