Access Service Hub Tickets on Mobile App

kdipaolo

Created on behalf of a customer. 

Who: Service Hub

Goal: Access service hub tickets on mobile app

 

It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app

148 Replies
TeriS
Member

It's the 3rd quarter of 2021 folks, why are tickets NOT mobile friendly? I get that an iOS app is an undertaking, but mobile-responsiveness should be built-in! I found myself unable to respond to a ticket from my iPhone's browser because the email response pop-up window actually goes offscreen where you can't see, read or select the text you just typed. This is beyond frustrating. 

Plus, that pop up is a WCAG violation and is not ADA Section 508 compliant.  Please, please push out improvements. Thanks.

AnthoneyP
Member

Please update. A year since planning to bring this Service tickets to Android in beta.. Any plan for iOS?

scotta9108
Member

Was any progress made on this for the iPhone app?

JulianTEC
Member

I am a beta tester of this and so far it is working quite well.

Still can't view any comments on TICKET activities but that goes for comments on all activities on the iOS app.

There is a thread on this here that you can upvote and comment on.

ARosenberg
Member

Please let me know if I can help test this feature. It will be a very useful tool for my team. I have many years in product design, testing and q/a.

 

Thanks!

 

I am excited to be able to access my support tickets, and monitor my groups progress.

ARugraff
Member

Echoing here.  It's nearly end of 2021. This has been talked about for three years now. Where are we at with this?????

 

@hubspot 

LindiDoubell
Member

When will this be available? Need to see support tickets on mobile app. Pretty essential need.

 

Halli
Participant

There is so much need for this get this going