Access Service Hub Tickets on Mobile App

kdipaolo

Created on behalf of a customer. 

Who: Service Hub

Goal: Access service hub tickets on mobile app

 

It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app

138 Replies
CDeffrennes
Member

Bonjour,

je suis également en demande de possibilité d'avoir les tickets sur le mobile. merci de nous donner ds infos sur cette possibilité.

Christophe.

wegmanp3
Member

I think this is a great idea.  This would be very helpful for our business.

nc_3manfactory
Contributor | Gold Partner

Given the current impacts of Covid-19 and the move to remote working for a lot of teams having access to a wider suite of functions, especially Service Hub and Tickets, via the app seems essential.

Kierstin
Contributor | Gold Partner

Are there any updates on the iPhone version? I'm an Android user and have the beta, which is perfect for what our team needs. However, I do have a couple of internal customers that are getting close to pushing this all out to their sales team and some of them will have iPhones. Their reps being able to see active tickets through the mobile app while on the road is going to be CRITICAL! 😞 We've been fortunate that the pandemic has provided some extra time before this was a requirement. We were all hoping it would come along before we become active in the field again. 🙂

 

Thanks for any updates you may have! Appreciate everything you all do!

JulianTEC
Member

We have delayed the rollout of HubSpot to our entire Relationship Management Team due to tickets being unusable on iPhone. I would also appreciate an update.

AdamZ
Participant | Elite Partner

Any update on Service Hub on Android version of HubSpot

mobile app? 

 

blanger
Member

This is a must for mobile Acess !  

 

WGallagher
Member

yeah this is a reason to cancel for me, 

I'm giving it a few more weeks

Ali1
Member

Any plans to get this up-and-running? This last reply is 2018.

mikloso
Member

This addition is extremely important to my company! We need to add pictures of items to each ticket, and right now that involves: taking a picture, emailing/airdropping/etc to a laptop and then uploading that to the ticket. Service Hub for iOS would save us a ton of time.

Andrej
Member

We also wait Service Hub features in iOS!!!

 

Thanks,

Andrey

SCollinson
Member

This would be incredibly helpful!

CVillanueva
Member

This is an absolute must. We need our team to be able to work from their phones to address ticket items. Is there an ETA on this one? 🎟

MattBibby
Member

Service ticket access on iOS also required here!

JulianTEC
Member

Does anyone from HubSpot read these? 

fbssupport
Member
Do think so or they don’t care that we need this function!

Get Outlook for iOS
billyzero
Member

When will TICKETS be available on your app on iphone, 

This is a bit of a pain to not have tickets. 

 

We have so many issues with the app, like you can't see pictures in Tasks, 

it's really looking like i may need to jump to another platform for what we do. 

we do all remote work, so if you are in the field, this app becomes very hard to use. 

 

DGlyn-Cuthbert
Member

Agreed, this is extremely frustrating. How can such a huge software firm like Hubspot exlcude iphone users from ticketing? It just makes no sense. I was shocked and dissapointed to discover this.