It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app
Hey folks - Max from the Service Hub product team here.
Transparently, we put this idea into an "In planning" stage much earlier than we should have in terms of setting expectations with the Community on delivery timing. Broad support for actioning and responding to tickets is certainly on our roadmap in 2020. We will be bringing iterative support for actioning and responding to tickets in Mobile throughout the next six months.
Within the app, it would be great to be able to see tickets on our mobile device for when we are away from our desks/computers - since you never know when an urgent Ticket comes in from your customer while you are stuck in a mtg.
Please put this on a fast track. It seems like this is a no-brainer. Service issues happen 24 hours a day, not just when you are in the office or by a computer.
I guess it didn't make the 2019 deadline. That is really unfortunate. I was about to take the jump and purchase service hub. Might have to look into a better solution.
@David-cole check into ClickUp. They have the same idea as tickets, the only thing missing is the customer profiles. But mobile is magical and works good.
Where is this? Is this in beta? In Jan 2019 a HubSpot Dev stated this would be available by the end of the year. Now here we are a year and 3 months later with radio silence. Does HubSpot make habbit of saying things like this to string along their existing users? I do not even see a beta sign up for this feature. This is a HUGE problem and unacceptable for a CRM and Help desk solution as expensive as HubSpot.
Excited for HubSpot after spending days, assuming ticketing will also be available from mobile iOS app, only to find I could not see it in app.
Then I find this thread.
No ticketting option still from apps?
Anyone from HS that can update what is the status on this feature within the apps to support visibility into tickets so we can work also while on the go? We're in 2020 btw 😉