Access Service Hub Tickets on Mobile App

Created on behalf of a customer. 

Who: Service Hub

Goal: Access service hub tickets on mobile app

 

It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app

HubSpot updates
55 Replies
Ali3
New Contributor

Is anyone going to give us an update on when tickets will be available on the mobile app?

 

A lot of frustrated people out there that would like to understand Hubspot's roadmap on this.

 

It is imperative and must-have on a mobile device.

 

Come on guys give us an update!

 

Moaning over for now!

Brighton
New Member

Yeah, this will make or break our ability to fully adopt Service Hub.  

AAS
New Contributor

@Brightonyes, same here. we've almost completely stopped using hubspot due to the current mobile limitation.

EliM
Occasional Contributor

Totaly support it and feel this is more "a must" than a feature request

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Hey folks - Max from the Service Hub product team here. 

 

Transparently, we put this idea into an "In planning" stage much earlier than we should have in terms of setting expectations with the Community on delivery timing. Broad support for actioning and responding to tickets is certainly on our roadmap in 2020. We will be bringing iterative support for actioning and responding to tickets in Mobile throughout the next six months. 

AndyMartinOREC
New Contributor

Fantastic to see this move to 'in planning' !! Looking forward to testing your beta versions of Mobile Ticket handling early next year !!

kzand
New Contributor

Within the app, it would be great to be able to see tickets on our mobile device for when we are away from our desks/computers - since you never know when an urgent Ticket comes in from your customer while you are stuck in a mtg.

 

Service - Tickets - 

 

include in the Hubspot App

jj12stars
Regular Contributor

Please put this on a fast track. It seems like this is a no-brainer. Service issues happen 24 hours a day, not just when you are in the office or by a computer. 

anonymouse
New Contributor

Six months is a pretty long time - better late than never.

samglenn
Top Contributor

YES YES AND YES. 

 

This was created in 2018... and still no update... hard reality to face. 

mstroh
New Contributor

hello hubspot team

 

how long does the planning take?

CMShields
Visitor

Would love for my technicians to be able to access tickets from their mobile devices. 

David-cole
New Contributor

I guess it didn't make the 2019 deadline. That is really unfortunate. I was about to take the jump and purchase service hub. Might have to look into a better solution.

advancedAS
Visitor

@David-cole  check into ClickUp. They have the same idea as tickets, the only thing missing is the customer profiles. But mobile is magical and works good.

bsm007
Regular Contributor

I completely concur with MatthewMorrow -- please implement these essential features.