Access Service Hub Tickets on Mobile App

Created on behalf of a customer. 

Who: Service Hub

Goal: Access service hub tickets on mobile app

 

It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app

HubSpot updates
44 Replies
AAS
New Contributor

No tickets on mobile?? Come on, we neeeed this! managing our comapny is fractured enough as-is without having to add yet another software provider on top of all the ones we already have. We NEED a mobile option for tickets.

CactusIT
New Member

This is very important.. we all work in a mobile world and accessing Tickets on the go is so important to fast and efficient customer service.

 

Please can this be added to the roadmap... you guys at HubSpot are awesome, I'm sure Brian Halligan and Romeo could get this sorted between walkies?

PaulFBW
New Contributor

This is a perfect addition to HubSpot in our opinion.  In what we do we are constantly on the phone with clients and hardly ever in front of a desktop for more than an hour at a time.  Being able to access/create tickets from the phone would streamline our customer service even after hours so the small things don't fall through the cracks!   Thank you all for everythnig you do. 

jalop123j
New Contributor

+1

LH66
New Contributor

I was extremely dissappointed when I saw this was not possible.

Kierstin
Regular Contributor

This is really important. Smiley Happy Even if we can't edit or create tickets in the app, we need the ability for the field team to be able to see that there are tickets associated with the company/contact. That way they can know everything that is going on before they enter. 

Having the ability to edit, send emails from, or add notes via the mobile app would also be outstanding as well. Thank you!

bessary
New Contributor

Hello HubSpot?  Please update the forum on the status of the mobile app updates.  Didn't see anything at Inbound to support any good news towards HubSpot being mobile enabled; and can't get any updates from our account consultant.  Extremely disappointing.

teresacpiamidam
New Member

This feature is much needed to allow staff in the field to offer the best service to clients. 

cristenp
New Member

Absolutley necessary. Please add.

AfoAlex
New Contributor

Please add the ability to add and manage tickets in your mobile app.  It would also be very useful if I could copy text such as email body or addresses to use with other mobile software.