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Access Service Hub Tickets on Mobile App

Created on behalf of a customer. 

Who: Service Hub

Goal: Access service hub tickets on mobile app

 

It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobile device and mobile app

30 Replies
matthew_stibbe
Occasional Contributor

 Definitely a good idea. I used to do this on ZenDesk a lot and miss that capability on Service Hub.

PeteSwan
New Contributor

Definately - plus when are conversations going mobile? It would be great to assign a ticket from an email conversation on the mobile.

HubSpot Product Team
HubSpot Product Team

 Hi PeteSwan, 

 

Conversations is supported on both iOS and Android in Beta. Check out this page for more details and how to enable Conversations. https://ux.hubspot.com/mobileconversations

At the moment it supports Live Chat but Email is part of our plans. 

 

Regards

Ronan

luxeautospa
Occasional Contributor

I definitely support this idea, our production staff will not always have access to a desktop computer and it would be extremely helpful for them to be able to access this on the Mobile App. Please develop this! Smiley Happy 

PeteSwan
New Contributor

Yes please, can’t even access tickets via mobile web browser properly. Can you tell me on an iPad can u access the tickets on its mobile web browser? Native app solution would be best.

 

also when are conversations email coming to iOS? As a business owner this is where we create tickets from. It would be really handy to have this functionality.

Sneeps
Regular Contributor

In addition to just being able to access tickets, I believe having a full "Service" area just as within the web browser would be much more beneficial, especially for team members who are working remotely.  When we are on break for a holiday, it would make it much more convenient for our support team to receive notifications mobily rather than having to login in a web browser.  It keeps it consistent too with the whole platform having two ways to access items.      

sergiodavid
Occasional Contributor

This is a must for our agents !  Smiley Sad

HubSpot Product Team
HubSpot Product Team

Hi everyone, just to let you know we're planning to support Tickets on mobile this year. Firstly we'll support Email in the app followed by Tickets. I don't have a timeframe for it at the moment but I'll update here when I know more.

 

Regards Ronan

Mobile Product Manager

Bonwalton
Visitor

Our team would really benefit from this!

Ag003
Visitor

Absolutely! Let’s make this happen.