Access File Uploaded with form submission

Vicky-Bowie

Hello - we are having issue with links opening up files that our contacts submit with the request for quote form. The form submission goes directly to our estimating area who are not users in Hubspot. We used to be able to have them simply click on the link and it would open the file. Now, one of us HS users has to look up the contact, find the file that was uploaded, save it to our internal network and then forward back to the estimating area. This is counterproductive. Any chance we can have functionality worked in so that a file that is submitted over a form like Request for Quote can be opened by someone who is not a user in Hubspot?

4 Replies
KeyWestScott
Key Advisor

This was change by HS in October.  This functionallity has been removed.  Please see the link for their "solution"....  You are not the first to complain about this.  The change hit a nerve with a lot of folks.

 

https://developers.hubspot.com/changelog/upcoming-forms-file-upload-access

 

Scott

Vicky-Bowie
Member

Understood and I appreciate the link for additional discussion on this topic. 

LCSKMiller
Contributor

We're in the same boat - has anyone been able to find a workaround? 

KeyWestScott
Key Advisor

@LCSKMiller, the "workaround" that we've implemented is to instruct those to "manually" email us directly, to a certain email address, ( we use it for resume submissions).

 

Not as smooth or user friendly, but.....

 

Scott