HubSpot Ideas

dcleaver47

Ability to update marketing contact status in real-time

This would benefit anyone using Hubspot's marketing features.  Right now we can't change a contact's marketing status in real time. This is a total bummer. Marketing is by nature time sensitive, and having to wait up to 30 days for someone's status to change is less than ideal. Changes to marketing contact status should be implemented immediately, even if that puts you into a new tier in terms of billing.  I would be happy to pay a pro-rated increase if it means the changes are implemented immediately. 

2 Replies
NRoche
Member

It is infuriating that the job to change to non-marketing contact status runs monthly, but contact tier calculations and subscription changes calculate daily. You get an invoice right away. Feels like HubSpot purposefully designed this so people are forced to higher contact tiers than needed without the control to manage it appropriately. 

NReiter
Member

100%! I hate this. The fact that HubSpot automatically updates the Marketing Contact list size when you add contacts, but doesn't update the Marketing Contact list size as you delete them (until the next billing date) feels like a total scam. They make it impossible to know what your actual Marketing contact list size is.