Ability to un-thread email conversations

Amir1

Hello, 

 

As Google Mail does it : It would be great if it was possible to un-thread email conversations. Having them clogged into threads is not always the best scenario. 

 

Thank you! 

HubSpot updates
Status updated to: Not Currently Planned
Aug 14, 2020

I initially misread this as wanting the ability to only show one timeline activity per thread rather than turning threading off altogether. Going to move this to "not currently planned" until we get some more usage data. My apologies for the confusion here!

Status updated to: In Beta
Jul 22, 2020

Feel free to send me a private message if you would like to be ungated for the new email threading Beta!

Status updated to: In Planning
Apr 30, 2020

My team is currently working on an update to email threads in the CRM that includes the option to switch threading on/off in the email tab on the timeline.

 

Feel free to DM me if you would be interested in having your portal added to the Beta when the time comes!

5 Replies
Status updated to: In Planning
KevinGrondin
HubSpot Product Team

My team is currently working on an update to email threads in the CRM that includes the option to switch threading on/off in the email tab on the timeline.

 

Feel free to DM me if you would be interested in having your portal added to the Beta when the time comes!

Status updated to: In Beta
KevinGrondin
HubSpot Product Team

Feel free to send me a private message if you would like to be ungated for the new email threading Beta!

Amir1
Member

Hi Kevin, yes please! Add me. 

Status updated to: Not Currently Planned
KevinGrondin
HubSpot Product Team

I initially misread this as wanting the ability to only show one timeline activity per thread rather than turning threading off altogether. Going to move this to "not currently planned" until we get some more usage data. My apologies for the confusion here!

ARomita
Member

I agree! My Customer Service Reps spend valuable time searching through threads looking for information. Sometimes they miss information because it is buried in a thread. It would be much better if the emails weren't all grouped together.