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Ability to subtract Waiting on Customer time from Time to Close

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Status: Idea Submitted
pcleary
Submitted by HubSpot Employee on ‎Oct 20, 2020 5:04 AM

It would be great to have a property calculation which would have 'time to close' without the time the ticket spent in 'waiting on customer'. 

The alternative would be to use the time spent in a single ticket status so that a calculation could be built from scratch ont he customer side. 

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