Ability to set default fonts and font sizes in email sent from within the CRM

There should be a way to set the default font and font size in the Email client within the CRM?

HubSpot updates
Ability to set default fonts and font sizes in email sent from within the CRMHubSpot Product Team
changed to: Delivered
2 weeks ago

Hi everyone, 

 

We rolled this out to everyone yesterday, so changing the status to Delivered. Thank you for your feedback and patience during this process.

 

Regards,

Vijay

Ability to set default fonts and font sizes in email sent from within the CRMHubSpot Product Team
changed to: In Beta
Jan 30, 2020

Hello everyone,

 

The beta is now live! For those who reached out to me via a direct message on the forum with their Hub ID. you are now in beta! More details on how you can enable this feature here - https://knowledge.hubspot.com/connected-email/edit-the-font-in-your-crm-emails

 

For those who have reached out but did not share your portal ID, please email me again with your Hub ID. 

 

Thank you,

Vijay

Ability to set default fonts and font sizes in email sent from within the CRMHubSpot Product Team
changed to: In Beta
Jan 28, 2020

Hello everyone! 

 

Happy New year. Excited to announce that this feature will be available in beta in a couple of days. I am looking to recruit users who are interested in help us testing this functionality. If you are interested, please send me a direct message on the forum with your Portal ID and I will add you to the beta. For those of you who already reached out to me, I will add your portals automatically. 

 

Thank you for your patience.

 

Regards,

Vijay Vadlamani

Ability to set default fonts and font sizes in email sent from within the CRMHubSpot Product Team
changed to: In Planning
Oct 30, 2019

Hi everyone, 

 

I have some good news for you all! We are picking this up now and hope to have this feature delivered by end of the month. I will reach back in a couple of weeks to recruit users for a beta test run. 

 

Thank you for all your feedback and I'll stay in touch. 


Regards,

Vijay Vadlamani

Ability to set default fonts and font sizes in email sent from within the CRMHubSpot Product Team
changed to: Idea Submitted
Sep 9, 2019

Hi everyone,

 

Thank you for the time you all have taken to submit, vote and comment on this idea. My name is Vijay Vadlamani and I recently joined HubSpot as a Product Manager in charge of Email and Calling Features within the HubSpot CRM. I'm here to provide an update on this feature request.

 

We hear you loud and clear, and understand the effort (and pain) that is required to manually format every email you send out. The team is currently working on core performance and infrastructure related improvements that will not only make current email experience faster but also will enable us to deliver new functionality quicker going forward.

 

While I cannot provide an exact timeline at this point, your feedback will help us prioritize this feature. Thank you for your patience and I will keep you all posted on our progress.

 

Regards,

Vijay Vadlamani

104 Replies
Occasional Contributor

I am still amazed that this is not a feature. I have my templates and sequences all set up but when I add in some custom text, I have to change the font everytime. Pretty basic stuff here. 

New Contributor

This should have been a NO BRAINER especially since it was added to marketing emails, come on folks!  COMMON SENSE!

 

Occasional Contributor

ok, enough is enough -- Hubspot, I can't stand seeing one more times new roman email.  Please modify fonts to reflect the current landscape of digital communication i.e. calibri 

Regular Contributor

We've overhauled our entire communication workflow to not "live" in Hubspot. Now we only use the BCC functionality. Seems to get the job done for now, but far from optimal. Smiley Sad

Top Contributor

+1

New Contributor

Wanted to add my support for this too. Although do want to point out a very helpful comment from a user earlier in this post that you can actually change font on a per-template basis as a temporary fix. 

Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

Please add this.

Regular Contributor

@Tatiana1 Does this work in the usecase for 1 off emails in the sales part of Hubspot?

New Contributor

Adding my name to list requesting ability to set default font & size for CMS emails.

Occasional Contributor

+1 again

New Member

Something I have just been trying to find the answer to.

Times New Roman on an email to a customer looks very unprofessional these days, and very outdated.

New Contributor

Think I started this a year ago.  Friggin amazing nothing's been done as lots of folks have also asked for it.

Top Contributor

We're only asking for just a little communication. That's it.

New Contributor

this. this needs to be implemented. sales emails sent come out looking terrible vs. the Avenir Next W02,Helvetica,Arial,sans-serif used  on the hubspot portal. 

 

yuck. 

New Contributor

First let me say that me and many others know it’s absurd that this functionality is not there!!!   I’m fed up with the Hubspot development team having asked for this simple feature to be changed more than a year ago.  The development team must not be listening!!!  Why else would such as feature not be added unless they are really out of touch with their own product and what we subscribers are paying for!!!!!   What’s with Hubspot!!!  I guess I’ll run our Customer Sentiment Analytics application and find out what Hubspot customers are saying about Hubspot the company and their various products! If authorized I’m happy to share their results, heck maybe the folks from Hubspot might even be interested in learning such!

 

Still waiting for this feature… now for MONTHS!

 

Cheers,

/Steve

New Contributor

IS ANYONE FROM HUBSPOT LISTENING TO WHAT YOUR CUSTOMERS ARE SAYING HERE??? 

New Contributor

One *slight* clarification to your post @SH1957 .... this thread began way back in FEB, 2017 (SEVEN-TEEN). 

 

That's 910 days. Shall we throw a party in 2020?

 

Come on Hubspot dev team... what's your response with a timeline?

Top Contributor

Hi all,

 

I'm as frustrated as you all are, as this has been something my team has checked in on numerous times over the last 16 months. What I keep coming back to (and what's most frustrating about all of this) - of course having this implemented right away would be best and most appreciated.. it's the lack of communication on the support teams end that makes this so much worse. It would go such a long way to give us some sort of sense as to where in the pipeline this update stands (if at all) and when we can possibly expect to see an update rolled out. Hubspot does such a great job on the marketing end of the business; I wish they'd put half of the effort and resources into keeping their current customers in the loop.

 

Noah

New Contributor

Wait... has the fix been added? I can now change font in sales emails from hubspot.com and in sequenes. See attachment. Screen Shot 2019-09-03 at 8.53.07 AM.png

Top Contributor

@ML88 

Thanks for sharing.

As far as I'm aware, changing fonts on an individual sales email/sequence has been an option for quite some time. What we've been waiting on is a company-wide setting to change the default font for the entire team at once, rather than each user needing to manually change the font before sending an email.

Does this make any sense?

 

Best,

Noah