@Stefan_PSV - We are aware of this issues and plan to address this in the near term once the team completes some infrastructure projects that are needed to enable this in the conversations Inbox. Thank you for your patience
Happy New year. Excited to announce that this feature will be available in beta in a couple of days. I am looking to recruit users who are interested in help us testing this functionality. If you are interested, please send me a direct message on the forum with your Portal ID and I will add you to the beta. For those of you who already reached out to me, I will add your portals automatically.
I have some good news for you all! We are picking this up now and hope to have this feature delivered by end of the month. I will reach back in a couple of weeks to recruit users for a beta test run.
Thank you for all your feedback and I'll stay in touch.
Thank you for the time you all have taken to submit, vote and comment on this idea. My name is Vijay Vadlamani and I recently joined HubSpot as a Product Manager in charge of Email and Calling Features within the HubSpot CRM. I'm here to provide an update on this feature request.
We hear you loud and clear, and understand the effort (and pain) that is required to manually format every email you send out. The team is currently working on core performance and infrastructure related improvements that will not only make current email experience faster but also will enable us to deliver new functionality quicker going forward.
While I cannot provide an exact timeline at this point, your feedback will help us prioritize this feature. Thank you for your patience and I will keep you all posted on our progress.
I posted this original comment a significant amount of time ago and it is abundantly clear that Hubspot absolutely could not care less about the opinions of their users.
Was just about to post the same 'idea' - which seems to be a fairly basic requirement. I have to change the font I send from Contacts in CRM. I've also been told by the Chatbot/Helper that this cannot be set as a default, so would need to be added as a new Feature. So let's get Upvoting on this request and get it added!!
Agreed. It's important to make sure our branding of the emails is consistent when we use Hubspot and when we don't. Changing it every time is a huge pain.
Oh this really is bonkers. The syle formatting menu disappears after you select a font, meaning you have to highlight the text again, and select the formatting again if you also wish to set the font size?!
Have I seriously got to go through these steps every time I send an email?
I am in the same boat, probably complained about this at the same time last year after we bought the platform and discovered the fonts are times new roman.
Can someone from HubSpot please respond to this request. It's a fairly simple and basic concept that an organisation, or indvidual, is going to want to standardise outbound emails to comply with branding standards. What prevents this from being made available? Thank you.
I try to put myself in the shoes of the Product team - I imagine that hundred's of these ideas are submitted on a daily basis and it's impossible to get to every single one. On the flip side, there are so many updates that you'd want to believe would not take too long to implement and would satisfy a whole handful of folks (and give Hubspot users confidence that these ideas are being considered).
There should be certain thresholds - if an idea has 50+ votes and has been open for over 1 year, a product team member would at least touch base on the thread, if for nothing else to relay that this idea is still in the pipeline to be reviewed. Conceptually, I think this idea's forum is awesome and a great channel for users to relay feedback to the team. In reality, we lose confidence in this medium and the frustration mounts when we receive zero indication as to whether an idea has even been brought to the team's attention. It's super discouraging to be told by a support member that something I'm looking for is not currently available but I should upvote it on the forum, only to find a thread (like this) that's over 2 years old and closing in on 100 upvotes with no sign of movement.
Yes - it would be amazing if there was a smaller division of the product team focused on reviewing and implementing small, day-to-day functionality changes that would enhance many users experience significantly. But at the minimum, keep people in the loop and aware that their feedback is being taken seriously. A small amount of communication can go a long way.
I probably first commented here two years ago and still have not heard a reply. Which does surprise me, because usually HS is pretty good with other chains I have been in. It really is ridiculous they have not even commented here yet. This is also highly important for the brand image of our company.
That being said - I do want to be sure you all know that you can change the fonts in an email if you go to the email template and/or the template's CSS file inside the design manager. It does take extra time to do, but if you set it up once in the template and use the same template, you don't need to do it again. Sometimes you need to add CSS or HTML in each section inside the email itself, and it could get a little time consuming. It really helps if you are familiar with CSS. Just want you all to know that there is workaround. Good luck! And I hope HS lets us set our own defaults soon. 🙂
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