Ability to redirect to multiple thank you page based on form response

pingle

On a form, there is a field with two different responses, which helps to determine the ideal customer. It is very important to have the feature to redirect a visitor to separate thank you pages based on the response. To B2B customers, we sell our products directly but to B2C customers, we redirect them to e-commerce channels (such as eBay or Amazon). In this case, both the types of customers are important. We can use one landing page and form to target both types of audiences to promote the product but redirect them to the relevant offer/content based on the response.

 

HubSpot updates
Status updated to: Being Reviewed
Jun 3, 2020

Hi HubSpot Community,

 

My name is Joe, I'm the Ideas Forum Manager. I wanted to thank you for your thoughtful comments on this post. Your feedback helps us build better products.

 

I think this a great Idea! I'm happy to say we are currently reviewing this request and its feasibility. At this time I don’t have any details around timing or delivery, but all updates will be relayed on this thread.

I am changing the status of this idea to Being Reviewed as our team scopes out this work.


Best,
Joe

Apr 10, 2017

Migrated from legacy feedback forum with 128 votes.

 

I have a form with a field that asks a question with two different responses. It would be good to have the functionality to redirect to separate thank you pages based on the response.

 

For example, if Mr Lead chooses answer A, they will go to thank you page A, if they choose answer B, they will go to thank you page B.

 

This would allows us to present our leads with content that truly is relevant to them.

74 Replies
Shay
HubSpot Product Team

Migrated from legacy feedback forum with 128 votes.

 

I have a form with a field that asks a question with two different responses. It would be good to have the functionality to redirect to separate thank you pages based on the response.

 

For example, if Mr Lead chooses answer A, they will go to thank you page A, if they choose answer B, they will go to thank you page B.

 

This would allows us to present our leads with content that truly is relevant to them.

CannabisBigData
Participant

I would also like to implement conditional redirects based on form selections.

Brett_Fox
Member

This would be fantastic for distributing to territory based sales teams.

mweber
Member

I would love to see forms work a little more like a workflow, when you can build out some conditional rules.

sdavis86
Member

I came across this issue today and tried to do a work-around using smart content on the thank you page, but unfortunately lists don't update right away and it didn't work. I would love to see this feature in a future Hubspot update.

BlueSkyMSS
Member

I agree - This is a functionality we have in Wordpress that I am just now realizing we do not have in Hubspot.  It's a major issue when trying to filter and direct qualifying leads.

Joe_Finucan
Member

 We really need this functionality.

vivienne
Member

Has anybody come up with a way around this yet?

 

I thought of creating a list of people who had said 'Yes' in the form and then making smart content on the thank you page for people who were in the list of people who had said 'Yes', but the list just can't update itself in the split second between someone submitting the form and viewing the thank you page, so everyone sees the default text regardless of their answer on the form.

Sync_Together
Member

It would be awesome to have this. It's frustrating to have to jump into the middle of a workflow to manually send people more information if they check "yes" on a form versus if they check "no". 

BurtonHohman
Member

This would be highly benefitial for us. We desperatly need this ability as we use the forms to qualify leads.

BurtonHohman
Member

This would be incredibly helpful for us as we use forms as qualifying factors for our leads. Even basic conditional logic would be great!

jsnstephenson
Member

Really need to get this feature implemented ASAP please! 

alaca
Participant

I fully support this idea! This is a much needed feature. 

jcole
Participant

This would make life so much easier. Instead of us having to send users to a generic thank you page, we could do some serious funneling to pointed content.

ricardocici
Member

Would love this feature too. Would be really useful!

 

For example: Some type of customers we would like to redirect to a meeting page, for others, to a video demo page.

mkarsten
Top Contributor

I was directed to this idea when I was checking into using two buttons on a form. We've been using a Survey Monkey integration to collect info in HubSpot, but the connection isn't robust enough. So, we're building an application form using landing pages. Mimicing Survey Monkey, we want break it into multiple pages, and are doing so by redirecting the submission to the next page. The element we're missing is being able to give the applicant the option to navigate back to the previous page. Would really like to be able to have 2 buttons so we could add the BACK and NEXT functions.

anders_grove
Contributor | Diamond Partner

You can specify conditional redirects by modifying the embed code. In this example I used radio buttons to determine the redirect URL:

 

<!--[if lte IE 8]>
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>
<![endif]-->
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>
<script>
	hbspt.forms.create({
		portalId: "xxxxxxx",
		formId: "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
		css: "",
		onFormSubmit: function($form) {
			var choice = $('input[name="redirect_choice"]:checked').val();
			if (choice == 'Redirect 1') {
				window.location = 'http://www.example-1.com';
			} else if (choice == 'Redirect 2'){
				window.location = 'http://www.example-2.com';
			} else if (choice == 'Redirect 3'){
				window.location = 'http://www.example-3.com';
			}
		} 
	});
</script>

Hope that helps!

 

 

nrawson
Member

This would be great.  I would love this feature.

willcurran
Top Contributor

YES WE NEED THIS. We need to send unqualified people to a different landing page and qualified people to a different landing page. This will help with Facebook/LinkedIn tracking so we can track those effectively as well.

DevinRZC_DM
Participant

This would be great!!