Ability to move conversations to another Mailbox within Hubspot

We have different departments using different email addresses, and from time to time, emails find themselves in the wrong mailbox, but we're unable to simply move them to the correct mailbox, instead, we have to contact someone from the 'other' team to let them know there is something in another mailbox needing their attention - quite a basic need I thought as was possible with all previous systems we used. And I'm sure it can't just be our business in need of this feature??

We'd love to see that come soon!

HubSpot updates
8 Replies
EstherB
New Contributor

This would be so uselful and such a time saver! 

Please bring this option soon! 

NickS
Occasional Contributor

Agreed, if an email ends up in a mailbox for a user that doesn't have access, it's a really awkward workflow to get them notified and able to reply. Being able to move emails between inboxes would be really useful

ClaireAH
New Contributor

Yes please!  This would avoid us trawling through emails that don´t correspond to us.

adamhawes
Regular Contributor

This would be ace - this is so easy with intercom at the moment. 

 

Sometimes a support or billing email ends up in the sales inbox (and vice versa). It should be so much easier to move this across to another team's inbox, without having to assign it to an individual - whom we have to add to the sales inbox or add as a comment. 

 

 

KeeganSmith87
Regular Contributor

WE NEED THIS.

squizzyit
Occasional Contributor

We absolutely need this. Has been a functionality of every email management product used previously.

CJfromRobling
New Contributor

+1 this idea. Just ran across this situation for the first time.

KeeganSmith87
Regular Contributor

Service Hub product manager Cambria had me on a call in October, told me that it was coming early this year. When, I don't know, but it's looking promising, I hope!