Ability to have option to enable/disable documents download

Currently, when files are sahred, the file can be downloaded by everyone who got shared with that specific document. 

However, there are certain times that we would not want the files to be shared. 

Thus, it would be great if we have an option to disable the documents to be dounloaded. 

HubSpot updates
changed to: Not Currently Planned
Apr 27, 2020

For transparency, I'm updating this issue to 'Not currently planned' as the team is not planning on this in the next quarter of work.





Defenitely we need this function, so we can use Hubspot more often than Box.


The latest PDF I uploaded was rendered in a way that broke the fonts. As a work around I uploaded a .docx file which had no rendering issue BUT - because of the available "download" feature - we couldn't sent this to our customers ... or do you want your customer editing your word docs. Hence _ YES - the feature to enable / disable at files level is important


I totally agree. I submitted a similar issue to your support group & they gave me this link. If you're trying to compete with other products in this space, you need to have table stakes features - which include controls over whether you want people to be able to: 1) download; or 2) share with others.


I would like to disable this feature for some of our documents.... 


Any options to do this? 


Hi @jacob-f


It is currently not possible to disable the ability to download documents. If this is something you would like to see implemented in the future, I would encourage you to create an idea in our ideas forum


Thank you,



Thanks  - to the forum  ----

一般投稿者 | Gold Partner
一般投稿者 | Gold Partner

Yes, this is critical!!!!!


Agreed - it would be really useful if we could track internal sharing for documents hosted on Hubspot, which would essentially be replicating the features of DocSend. As a team we're currently reluctant to move our documents from Docsend onto Hubspot as we will lose alot of tracking capabilities - it would be good if we could send a document to one person and then have clear data who they shared it with


Prevent documents from being downloaded when viewed by link recipient.


An important requirement in sharing confidential documents and not losing track of where copies end up.


Absolutely need this! With download enabled, we can't track when prospects are actually viewing docs.


Very important feature for our use case 


Very important feature



There are a few questions across the community for this. 
When HS launched documents, the download button was absent. Very rightly so. 

Gave me all the insights about the reader and their reading. Also could update/upgrade the document as many times as I want without worrying about version control. 

The current download button on the documents is SO COUNTER PRODUCTIVE! 
How can I manually (if need be) turn this off? 


Just asked support for this feature to prevent unauthorised downloads of our IPR content and was sent here.

Like others, we use this feature with Docsend and want to move to using Hubspot documents instead.


Without this feature though, prospects are able to download content and share it with competitors (which we can't allow) and we also lose the ability to track opens, reads, capture emails, etc. when they share it elsewhere.


We also lose the capability to control the period of time they are able to view it. This is essential to retract commercially sensitive proposals and presentations when we have lost the project to someone else. Of course, when documents are downloaded without our consent, we have no way of controlling this. Our documents contain commercial notices disallowing this sharing without permission but we can't stop it or know when someone has broken trust.


In our view, this feature is therefore essential.


Hi team,


In order to fully leverage the document analytics, the users should have an option to disable the download option at the document level. 


Quick to implement, yet extremely powerful for all users and adds a lot of value. 


Yes it would be nice to have the option to disable download if needed.


I would like to add my support for this a feature.  Having download as default WITHOUT the option to disable (by a document, not global) basically defeats the purpose of the feature.


Agree with the posters above - this feature is needed ASAP.


No point hosting important documents and pricing without being able to control sharing of these materials.


Yes please, this would be a very important feature. 


Agree. Must be a quickfix!