@glencornell I hope you're doing great in this Covid19 era. I'm thankful for all the tools that you guys are putting together at hubspot that allow us to have a better quality life in what we do.
As a Business Developer I'm curious to why is this FEATURE, not on your Priority list, since as a Software Developer it's a quick fix. I respect that you might have a ton of features requests that are more necessary based on your priority system of evaluation.
The challenge with this feature which is one of many reasons why we take the service is that we can track who Opens the documents and even if the user wants to share it with another lead or prospect, the new person will have to enter his email.
Now having the DOWNLOAD button ON makes it obsolete because the first Prospect, can download the document and send it to who ever he wants and we can't keep track of potential other leads and referals from the first Prospects. It's kind of a false advertising about the feature.
On the opposite Google Drive allows to remove the download feature. As a user, i prefer to have everything centralized in hubspot to track in your dashboard. but Google Also offers their view of who checked the document. Even if for now it's not page per page.
A lot of users might migrate to use Google Drive and just track the CLICK in Hubspot. While the main added value is checking which page has been viewed, how long it has been viewed, and keeping in the record of the prospect and keep track of other viewers, ( leads )
As HubSpot is about tracking data and get insight, I wonder how can we gain this by letting our users to "download" the file ? I highly recommend to offer the possibility to lock the download. Other free tools allow that and its unfortunate to use third party tool for that simple feature.
It may make sense to move away from Hubspot for sharing functionality. I am happy to share ideas on what we did to move away from Hubspot since they clearly do not listen to customers .
This is a standard feature that is heavily used in Docsend in order to track who in a company looks at your document. As many have suggested in this thread, currently someone can download the document and send it around their company. Making the Download an option provides companies with opportunity to track everyone is looking at the document not just the first person... It would be much appreciated if you would implement this easy feature request. It has been outstanding for several years...
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