HubSpot Ideas

SamanthaA

Ability to exclude weekends or specific days from "time between" calculated properties

It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to have the ability to edit this property OR create a custom calculated property that permits you to not include weekends. That way you could report on the days that passed between ticket creation and ticket closure in which your reps were scheduled to be actively working on the tickets.

61 Comentários
AndreaK
Participante | Parceiro Elite

I agree, this is veay important to many of our clients!

MHarris9
Membro

Perhaps only business hours

OBenAbdallah
Membro

I upvote & comment on this idea for followup. Much needed 🙂

ElBr
Participante

I could really need to exclude the weekends from my reporting. 

RRemak
Membro

Upvoting this, would be huge for us as well.

OHannaford9
Membro

this feature would be important for our team! 

DCruz26
Membro

+1, very critical in reporting. Anybody who found a workaround by chance?

arielowens
Participante

My support team closely tracks time to close and first reply, it would be great to have a feature in place to exclude weekends from this metrics

HampusIsaksson
Membro

Would love to have this. Trying a workaround in workflow to not assign tickets outside working hours, but haven't quite figured it out yet. 

JPHalle
Membro

I need to be able to have a property like "Close Time", but only with opening hours base on business hours.

NLevy8
Membro

Fingers crossed this will be available soon

RWallace69
Membro

would be great if this happened, definitely needed for accurate reporting. 

TAittola
Membro

This is needed!

M_tate
Membro

+1. The business hours are already set for each inbox which could drive the report calculations. 

Any update on this @hubspot or any workarounds?

steinarslatten
Participante

+1 to this. Weekends are destroying our team's statistics, and there aren't any usable workarounds available. 

Ellesyanna
Colaborador(a) | Parceiro Diamante

This would be very much needed, the statistics are basically useless now.

Kaboom2030
Membro

This would be great!

BHoward0
Membro

This would be great for service team reports. 

KKim5
Membro

Hope this will be available, soon!

JStamm
Colaborador(a)

+1 - Much needed.