HubSpot Ideas

SamanthaA

Ability to exclude weekends or specific days from "time between" calculated properties

It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to have the ability to edit this property OR create a custom calculated property that permits you to not include weekends. That way you could report on the days that passed between ticket creation and ticket closure in which your reps were scheduled to be actively working on the tickets.

61件のコメント
AndreaK
参加者 | Elite Partner

I agree, this is veay important to many of our clients!

MHarris9
メンバー

Perhaps only business hours

OBenAbdallah
メンバー

I upvote & comment on this idea for followup. Much needed 🙂

ElBr
参加者

I could really need to exclude the weekends from my reporting. 

RRemak
メンバー

Upvoting this, would be huge for us as well.

OHannaford9
メンバー

this feature would be important for our team! 

DCruz26
メンバー

+1, very critical in reporting. Anybody who found a workaround by chance?

arielowens
参加者

My support team closely tracks time to close and first reply, it would be great to have a feature in place to exclude weekends from this metrics

HampusIsaksson
メンバー

Would love to have this. Trying a workaround in workflow to not assign tickets outside working hours, but haven't quite figured it out yet. 

JPHalle
メンバー

I need to be able to have a property like "Close Time", but only with opening hours base on business hours.

NLevy8
メンバー

Fingers crossed this will be available soon

RWallace69
メンバー

would be great if this happened, definitely needed for accurate reporting. 

TAittola
メンバー

This is needed!

M_tate
メンバー

+1. The business hours are already set for each inbox which could drive the report calculations. 

Any update on this @hubspot or any workarounds?

steinarslatten
参加者

+1 to this. Weekends are destroying our team's statistics, and there aren't any usable workarounds available. 

Ellesyanna
投稿者 | Diamond Partner

This would be very much needed, the statistics are basically useless now.

Kaboom2030
メンバー

This would be great!

BHoward0
メンバー

This would be great for service team reports. 

KKim5
メンバー

Hope this will be available, soon!

JStamm
投稿者

+1 - Much needed.