It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to have the ability to edit this property OR create a custom calculated property that permits you to not include weekends. That way you could report on the days that passed between ticket creation and ticket closure in which your reps were scheduled to be actively working on the tickets.
Thank you Sam excellent idea! it would be super useful in terms of measure the progress of our team
I agree! This is something we are currently struggle with, especially with the workflows that generate a due date.
This would be a great addition. The previous ticket platform that we used allowed this, and it was a free solution. Do not see why Hubspot does yet have this feature.
We also struggle with reporting and workflows that don't allow us the option to exclude weekends from our reporting or days to start workflows.
I upvote & comment on this idea every time it pops up.
This would be huge for my team. One of our metrics is time to close and the weekend hours for a ticket that was open on Friday don't accurately show the time they spent working on it
This feature would also be great for reporting for Response and close time for Service Tickets!
exlude week end, public holiday also.
Ticket metrics and reporting are severely impaired without this context.
To check metrics/month this is inescapable !
This is a very useful property especially for data quality in reports.
Hopefully, it will be implemented soon
This is a great idea. My team does not work on weekends and it skews their time to close tickets.
I second this!
This is so mission critical for businesses. For example, for CX teams who use properties such as Time in Ticket Status, Avg. Close Time, Avg. Time to First Reply, etc... having the ability in HubSpot to actually set a custom business calendar that is unique to a specific company is a must have. Otherwise, the data points listed above or not accurate or even close to accurate. It would be ideal to be able to go into HubSpot settings, set a custom schedule that factored in business days, holidays, etc... and then that was used to determine accurate metrics.
Upvoting. This causes very inaccurate data when the ticket comes in Friday after hours.
Same here: Critical
It's also a critical problem on our side. The data are incorrect because we do not offer support during weekend.
Same for us.
Please add this functionality, that is so important for service team reports!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.