Ability to exclude weekends or specific days from "time between" calculated properties
It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to have the ability to edit this property OR create a custom calculated property that permits you to not include weekends. That way you could report on the days that passed between ticket creation and ticket closure in which your reps were scheduled to be actively working on the tickets.
This would be a great addition. The previous ticket platform that we used allowed this, and it was a free solution. Do not see why Hubspot does yet have this feature.
This would be huge for my team. One of our metrics is time to close and the weekend hours for a ticket that was open on Friday don't accurately show the time they spent working on it
This is so mission critical for businesses. For example, for CX teams who use properties such as Time in Ticket Status, Avg. Close Time, Avg. Time to First Reply, etc... having the ability in HubSpot to actually set a custom business calendar that is unique to a specific company is a must have. Otherwise, the data points listed above or not accurate or even close to accurate. It would be ideal to be able to go into HubSpot settings, set a custom schedule that factored in business days, holidays, etc... and then that was used to determine accurate metrics.
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