HubSpot Ideas

sarahdecarlo

Ability to edit the info bar in Conversations Inbox.

I love the ability to customize what fields display on the left & right sidebars in Tickets. Can we have the option to do the same for the Conversations Inbox? 

Screenshot 2022-12-07 at 6.59.36 PM.png

 

We don't use the out-of-the-box "Priority" field (we have our own custom field set up for this), and the "Classification" field isn't very important to us. I'd like to be able to replace these so that our team easily has the data they need when emailing with customers.

6 Replies
stevejobboo
Member

I agree with you.
We don't want to use category and priority on info bar in Conversations inbox too.

We'd prefer to use custom fields that we've already set. 

Hubspot, Please give us the option to edit the defualt properties!

AndrewMunro
Participant

We would really like this to be customisable too

LMatthews1
Member

We would really love this feature as well. We have a unique category field that isn't straightforward as the defaulted properties. 

Charles63
Member | Gold Partner

We would really like this to be customisable too

JSilveira23
Member

This is crucial for our operation, we would love this feature.

JWestman
Member

Upvote! 

 

Seems like a minor update that would make a huge impact!