Ability to disable Customer Support Survey for tickets that have certain properties
I want to prevent the Customer Support Survey from sending when certain tickets are closed. For instance, some of our tickets are open for a while because they are pending a resolution (i.e. a bug fix or a feature request that takes a while to develop.) We tag those tickets with a unique ticket property and keep the tickets open until it is resolved. I want to exclude the contacts of those tickets from receiving a survey.