It would be great if you could create rules to sort new live chats so that they could be sent to their appropiate inbox.
Say for example I had two teams so I create an inbox for each but both monitor the live chat. One team only deals with leads or trial users while the other only deals with existing/paid subscribers. It would be great if I could create rules based on the contacts properties such as lifecycle stage to therefore automatically send a contact to that inbox where they can then interact with our chatbots.
This functionality is currently available with Intercom. At the moment all chats will go to a single inbox which both teams have to monitor so it gets messy with two teams working out of the same inbox.
