Hi all, yes for me it's an incredibly inexplicable limitation that should be fixed;
I can create list of contacts based on tasks or meeting conditions, for instance, and solve most of the data quality issues very easily;
since I cannot do this with tickets, I cannot see, for instance, if some contacts has a ticket in a stage that is incorrect (of course, unless you scroll all the tickets in a certain stage and open the associated contact.... crazy) so data quality is almost impossible;
@JasonC It looks like that is a ticket based workflow, whereas the ask here is to be able to use associated ticket propeties in contact based workflows.
@Herschel Any time. It's a bit more work than what it should be, but maybe they are doing it this way so that you have to have a Service Hub subscription and not just a Sales or Marketing subscription. Hopefully, they will make this available to Contact and Company Worklflows.
@JasonC@Herschel thank you for the feedback, it is a workaround that I am using at the moment.
Unfortunately, when you have a contact that has multiple tickets with various different "contact" properties, it becomes an issue, as the system doesn't know where its fits.
A scenario that I really want to use the future ticket smart listing option, is into a smart rule for e-mail and webpage.
Let's cross fingers that this feature comes eventually.
@AlexandreSch have you tried to add another layer for the filter triggers such as:
Ticket Status Is any of ____ and Ticket Status updated in last ____ Days
Or
Ticket Status has ever been any of ____ and has never been any of ____ and category is any of _____ and Resolution has ever been any of ___ and Contact HubSpot Score is greater than _____ and Contact Owner is equal to ______
You can add the and statement and then switch to a Contact, Activity, Company, or Deal Properties