Ability to configure double-opt in email settings in multiple languages
We have a site in different languages. The HubSpot COS double opt-in configuration (found in COS -> Content -> Content Settings -> Email -> Double Opt-in) isonly supported in one language.
Would be great if this was available in multiple languages so we don't have to recreate the functionality for each language in workflows.
Hey folks, Just sharing a quick update. We've updated the status of this ask to 'in planning' and this work is in development -- our engineering teams are hard at work bringing it to life. While I can't give an exact timeline due to the nature of product development, we're pushing to deliver it as soon as we can. Again, please keep an eye on this thread for any further updates.
I’m Markie, a Product Manager working within HubSpot’s Messaging Experience group. Thank you all for taking the time to submit, upvote, and comment on this Idea. We recognize this is a long-standing pain point for many and I can confirm we are currently exploring how we can best support this -- among other improvements to the existing double opt-in experience. Any news about this particular feature request will be relayed on this thread, so stay tuned.
Product manager for the Subscriptions team here, this is an excellent idea and one I agree should be tackled. We won't be able to make any movement on this in the immediate future, though I am keeping it on my radar and will be providing updates as we get closer to actioning this.
This option is super important for companies like ours, we work with customers all around the world and we need to tailor our opt-in message in different language.
Hope this will be considered as high priority since GDPR is coming.
Same issue here. HubSpot really needs to work a bit faster to provide better multilanguage support throughout the platform. Lots of time is wasted on finding very poor workarounds.
What you can do already as an interim step is to use smart rules based on list membership, at least for the subject line and the body text of the DOI email.
The only problem with this is, that in some cases the DOI email is sent before the contact was added to the smart list, so this way is not reliable. Those contacts will receive the default version. If this could be fixed (e.g. by delaying the DOI email for a second, I would personally be ok in a first step).
Good point folked. However, reliability is exactly what we need here. At this point, the DOI goes out with DE, EN and FR texts in the same body. Ugly, but reliable. We have the same issue with our company address, as we have several, relevant in different areas of the world (separate topic, I know). Anyway, languages are an issue at this point.
I am also interested in workarounds that can be used so far.
ATM we create a list from visitors of pages and forms and use smart content in the DOI email, but DOI email is obviously sent much quicker than the add-to-list-process goes, so that smart content fails.
Same here. We have designed the DOI mail smart so that it arrives in the right language depending on the country of origin, but sometimes the mail is sent too fast, so that the assignment of the language takes place too late.
Sure, it would be great and really necessary for multilanguages website. It seems so logical that I can not understand why this feature does not still exist.
Our clients really need this to get implemented. If multi-language is not possible any time soon, it would be handy to have a quick fix such as delaying the sending time, which would make it possible to use smart content instead. It would come in extremely handy and go a long way with little effort.
In not doing anything, I see a huge risk of our enterprise customers checking out eventually because they are legally obliged to use it. And being only able to use it in one language if you're a multimarket company in Europe just doesn't cut it unfortunately. They won't be tolerating those rather ineffective workarounds forever.
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