Ability to configure double-opt in email settings in multiple languages

We have a site in different languages. The HubSpot COS double opt-in configuration (found in COS -> Content -> Content Settings -> Email -> Double Opt-in) is only supported in one language.


Would be great if this was available in multiple languages so we don't have to recreate the functionality for each language in workflows.




HubSpot updates
19 Replies
New Contributor

I am also looking for this functionality. Does anyone know when it is planned to have this implemented?

New Contributor

Also very important for us, and I expect it will become important for many more of your customers with GDPR approaching rapidly.

Regular Visitor

This option is super important for companies like ours, we work with customers all around the world and we need to tailor our opt-in message in different language.

Hope this will be considered as high priority since GDPR is coming.

Occasional Contributor

Same issue here. HubSpot really needs to work a bit faster to provide better multilanguage support throughout the platform. Lots of time is wasted on finding very poor workarounds.

Regular Contributor

It would be nice to have different emails for the opt in.

Occasional Contributor

Need that asap. Some of our clients are very conservative in that respect, English doesn't work for all.

Top Contributor

What you can do already as an interim step is to use smart rules based on list membership, at least for the subject line and the body text of the DOI email. 

The only problem with this is, that in some cases the DOI email is sent before the contact was added to the smart list, so this way is not reliable. Those contacts will receive the default version. If this could be fixed (e.g. by delaying the DOI email for a second, I would personally be ok in a first step).


Occasional Contributor

Good point folked. However, reliability is exactly what we need here. At this point, the DOI goes out with DE, EN and FR texts in the same body. Ugly, but reliable. We have the same issue with our company address, as we have several, relevant in different areas of the world (separate topic, I know). Anyway, languages are an issue at this point.

Occasional Contributor


Occasional Contributor

This is an urgent need for our clients too!

I am also interested in workarounds that can be used so far. 

ATM we create a list from visitors of pages and forms and use smart content in the DOI email, but DOI email is obviously sent much quicker than the add-to-list-process goes, so that smart content fails.