Ability to change Contact's Original Source field

We need the ability as HubSpot administrators to change the Original Source field in Contacts to fix errors and "weird stuff" that can happen for more accurate lead and ROI tracking. I have several contacts set to Offline Sources that where really AdWords. It usually works but when it doesn't we are powerless to fix it. Without getting it fixed the ROI reports lose some of their (**bleep**).

 

The existing reports that are tied to Original Source are grea, but for smaller companies, where correcting a couple incorrect Original Sources for a 30 day period, are very important. If I had 100's of new contacts off of AdWords every month I wouldn't worry abt missing a few.

 

Using a custom field is not really a solution since you then give up using all the stock reports that leverage Original Source.

HubSpot updates
Ability to change Contact's Original Source fieldHubSpot Product Team
changed to: Delivered
10-18-2018

Hello!

 

We've recently made changes to allow you to edit the original source property in HubSpot --- just like you can any other contact property. To learn more, check out this blog post.

 

Best,

Alex

17 Replies
andriig
Occasional Contributor

would be great to have that...

pvanzandwijk_iv
Occasional Contributor

Exactly! We need this. We've got Zapier, Clickmeeting and Eventbrite integrations of which the source always is set to Offline, which is incorrect. So the tracking reports need to include Offline Sources, but of course those reports are crooked cause Salesforce also gets the Offline Source, which in this case is the correct source.

clioi
Top Contributor

see this one too @hroberts

Gib
New Contributor

Hi, it's been more than 4 years that I am a Hubspot user and this has always been a pain. We need to be able to change a contact Original Source, specially when we import them of a CSV file, API or Zappier. All our marketing dashboards and reporting are wrong because of that. 

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Hello!

 

We've recently made changes to allow you to edit the original source property in HubSpot --- just like you can any other contact property. To learn more, check out this blog post.

 

Best,

Alex

Gib
New Contributor

That's very helpful Alex, thanks!!

clioi
Top Contributor

Hi @agirard, thanks for the update! Are there any plans to add a 'Sales email' option for contacts created when emails are logged and a 'chat' one for chat conversations? At the moment, contacts created via both these options are classified as 'offline source' which I don't think is very accurate. Thanks