Ability to add personal email (not just shared inbox) to conversations

Ability to add personal inbox or connected email account to conversations inbox. This way sales reps can read emails, respond, etc without the need to use email client.

8 Replies
Regular Contributor

The ability to connect personal emails inboxes as conversations inboxes much like you can do with team emails.

 

Why: This would allow us to bring in a certain department or divisions personal email box to ensure that there is cross-team visibility. This ensures if someone is on vacation, sick or leaves the company, the rest of the team is able to have visibility and pick up where it was left off with no friction to our customers. We use Gsuite and we believe with this feature, we could turn off the gmail app in Gsuite and have certain divisions on hubspot for all functions.

 

 

Occasional Contributor

This would be great feature for us as well.

New Contributor

YES.

 

We use a shared inbox for inbound communications that is monitored and triaged by a team.

 

It would be ideal to have a tab for personal inbox as well in order to leverage snippets, documents, etc... in standard communications.

 

Make it happen - where are the upvotes on this?!

Regular Contributor

This would be amazing!

 

A bit like with Intercom. I don't want reps having to track / open / be alerted for emails in other places. If Hubspot truly is a platform, then all comms should happen in it. 

 

I also want rep inboxes to be accessible to the wider team - just like in intercom. 

 

Ability to redirect inboxes - when reps are away to a 'sales' inbox would also be great!

New Contributor

Indeed on our side it would be very important to be able to connect each other our email address without having the emails of the other members of our team

Regular Contributor

How has this not had more upvotes? Being able to manage both personal and team email in the same space makes massive sense - especially if the options to assign etcetera were still part of the personal inbox functions.

New Member

Have to echo the above, I have just spend 2 hours on chat with support only to find out here that its not possible.

 

Hubspot what is happening about this!?

New Member

In our business, our Comms / 1st Line team (helpdesk) manage the email inboxes of the directors, filtering out unwanted emails, responding to clients, etc.

 

There's no sensitive information coming into these inboxes (we have dedicated separate inboxes for financial, legal, etc) so this works very well.

 

The problem is we cannot do this via Hubspot because it doesn't allow us to link personal inboxes with the ServiceHub Inbox.

 

This doesn't seem to be any kind of technical limitation.  It's most likely just an assumption that most businesses wouldn't want to do this.  This is probably true for some, but not for us, so could it be made an option instead?