We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies

Ability to add personal email (not just shared inbox) to conversations

: Idea Submitted
brkn
Submitted by brkn on ‎08-01-2018 08:20

Ability to add personal inbox or connected email account to conversations inbox. This way sales reps can read emails, respond, etc without the need to use email client.

See more ideas labeled with:
HubSpot updates
7 Replies
Brandonbaker
Brandonbaker
Regular Contributor
‎09-17-2018 01:03

The ability to connect personal emails inboxes as conversations inboxes much like you can do with team emails.

 

Why: This would allow us to bring in a certain department or divisions personal email box to ensure that there is cross-team visibility. This ensures if someone is on vacation, sick or leaves the company, the rest of the team is able to have visibility and pick up where it was left off with no friction to our customers. We use Gsuite and we believe with this feature, we could turn off the gmail app in Gsuite and have certain divisions on hubspot for all functions.

 

 

keithemery
keithemery
Occasional Contributor
‎10-26-2018 10:38

This would be great feature for us as well.

mswitzer
mswitzer
New Contributor
‎04-30-2019 02:34

YES.

 

We use a shared inbox for inbound communications that is monitored and triaged by a team.

 

It would be ideal to have a tab for personal inbox as well in order to leverage snippets, documents, etc... in standard communications.

 

Make it happen - where are the upvotes on this?!

adamhawes
adamhawes
Regular Contributor
‎05-24-2019 09:00

This would be amazing!

 

A bit like with Intercom. I don't want reps having to track / open / be alerted for emails in other places. If Hubspot truly is a platform, then all comms should happen in it. 

 

I also want rep inboxes to be accessible to the wider team - just like in intercom. 

 

Ability to redirect inboxes - when reps are away to a 'sales' inbox would also be great!

Anaïs1
Anaïs1
New Contributor
‎07-22-2019 04:19

Indeed on our side it would be very important to be able to connect each other our email address without having the emails of the other members of our team

nwcassidy
nwcassidy
Occasional Contributor
‎10-08-2019 04:18

How has this not had more upvotes? Being able to manage both personal and team email in the same space makes massive sense - especially if the options to assign etcetera were still part of the personal inbox functions.

awilkinson
awilkinson
New Member
2 weeks ago

Have to echo the above, I have just spend 2 hours on chat with support only to find out here that its not possible.

 

Hubspot what is happening about this!?