Hoping someone has a solution here, but have a form in HubSpot used internally for submitting tickets to our Support Team on behalf of a customer. Additionally, we have IP Addresses excluded from our site analytics to avoid inflating numbers.
Found this article that explains if you have IPs excluded their submissions will be considered spam - which is exactly what we are experiencing. Legitimate internal form submissions are sitting in spam until someone happens upon it OR we get a complaint their ticket never created.
I don't see a way around this so my question to the community: Is there a way to set a notification of spam submissions? If we can at least be proactive by knowing it's sitting in spam we can deal with this limitation. But with our current situation of not knowing until it's a problem, we're needing a better solution. Even if it's via API, I'm willing to get creative.
I needed a solution for this too. There is no native solution in HubSpot available that I could find. You could use a HubSpot private app to get an API key/token with permissions to read form submissions. This involves quite a bit of development work. Given we don't get huge volumes of form submissions going to spam (have also applied Captcha to try and reduce spam), we do a manual check. There's always someone in forms who sees the big red warning box anyway!
Since we don’t want internal submissions (mainly form tests) to count toward analytics, we added our office IP addresses to the exclusion list. However, this causes all employee-submitted forms to be flagged as spam. As a result, legitimate actions—such as website content downloads, support requests, or Work requests—are no longer being created.
Ideally, there should be two separate options for IPs:
Exclude from analytics
Do not log as spam
The situation is made worse because there’s currently no notification when a submission is flagged as spam. Submissions sit there, unattended. Workflows also don’t provide any triggers or actions for handling spam-flagged submissions.
I also inquired with support about the ability to create a report of these submissions and then have the report emailed daily; however, I was informed that creating a report is not an option either.
Agree this is needed. We're going to have referrals sit there until someone checks and releases them from spam jail. +1 for this and similar spam/IP related requests, including the ability to allowlist certain IPs and to have more granular controls per form.
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