Ability to Connect Google Group to HubSpot Conversations Shared Inbox

toricook

Role: All users with Conversations Shared Inbox privileges

 

Goal: To be able to connect a Google Group email address to a shared inbox.

 

Value: Generic company email addresses such as "info@..." are not always set up as an individual gmail account. (With individual email addresses, there is only one login available to the account.) Often these are set up as Google Groups that are then distributed to multiple team members. The ability to connect a Google Group email address instead of an individual email address allows companies more flexibility for managing their shared inbox. 

 

 

HubSpot updates
Re: Ability to Connect Google Group to HubSpot Conversations Shared Inbox - changed to: Delivered
Aug 31, 2018

I'm pleased to announce that our hosted email feature can be used to connect Google Groups and any other account types! https://knowledge.hubspot.com/articles/kcs_article/conversations/connect-a-hosted-email-to-your-conversations-inbox

4 Replies
sfisch
HubSpot Employee

As well as shared 0365 inboxes, this functionality would be greatly beneficial 

nprail
Member

The lack of this feature is what is keeping my company from using HubSpot Inbox. We would love to use it but can't. 

Status updated to: Delivered
hroberts
HubSpot Product Team

I'm pleased to announce that our hosted email feature can be used to connect Google Groups and any other account types! https://knowledge.hubspot.com/articles/kcs_article/conversations/connect-a-hosted-email-to-your-conv...

Jon_Sasala
Top Contributor | Diamond Partner

Google Groups were the original shared inbox...