Ability to Add a Default Calling Phone Number for Multiple HubSpot Users
Our office does not have a phone system. Instead, we have one office phone number that is answered by a virtual reception company and then those incoming calls are forwarded to our team members cell phones to answer.
For outgoing calls to clients, we would love to be able to call out from our HubSpot account using Calling. Currently, our Account Managers or Project Managers call out using their own personal devices but we would like to mask the phone number and have it come from our office number instead.
Currently, using the Calling feature in HubSpot, you are able to add and verify a phone number for individual accounts one at a time. We would like to set a default company phone number that can be used for calling but instead apply this phone number to multiple accounts so you do not have to do this process manually for each individual team member.
In summary, it would be great if you could set a default business phone number to call out from and apply it to any team member who is required to use this calling functionality. That way you could streamline the process and make it easy to roll out this feature across the team.
Agreed. When using the 'call from phone' option, a first call from Twilio (our call provider) is dialled to the user's registered number, then a second call to the contact, essentially creating a conference call between your HubSpot's Twilio account, the user, and the contact. We want and need Twilio to call the user at a direct dial number, but show our standard office landline number to the contacts.
Hubspot advise currently, this is not possible for the Calling tool, and the number which Twilio calls you at will be the same as the fromnumber selected when the call is made.
@TuffaCharlie has described exactly what we need. We need the hubspot to connect the call to our users' direct number, but display the our main phone number on the caller id. This is especially important since this is how our phone system works now and our customers are accustomed to answering calls from our main number. They would be confused if they started getting calls from all sorts of random DID numbers. We also, do want service personnel being contact directly. Callers need to be routed through proper support channels.
Tenemos la posibilidad de tener 5 números con 12mil minutos desde Hubspot para inbound y outbound, estamos en el proceso de conocer como funciona y realizar las configuraciones pertinentes en cuando a horarios de usuarios, desbordes a números externos - interno, asignación de usuarios e IVR. Hasta aquí todo bien y logrado.
Nuestra petición es la siguiente: Es importante para nosotros poder asignar cada número a un equipo de trabajo ya establecido y creado en Hubspot (varios usuarios dentro del equipo, ventas, marketing, servicio al cliente) etc etc, de momento solo permite asignar a un usuario por número y eso hace que la línea no se encuentre activa todo el tiempo, teniendo en cuenta los horarios de esta persona y sus días de descanso. Nos gustaría que si alguna persona del equipo no está disponible, la llamada desborde a otro usuario del mismo equipo y así no tener abandonos o el cliente en espera.
Cualquier duda o novedad, con gusto
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