HubSpot Ideas


AI-powered response templates in conversations inbox (SMS specifically)

I'm submitting this for a prospect from the HS team. 


A prospect I'm working with is using another SMS tool that provides an "AI-powered" suggested response based on the content of an SMS message. They only need to click the suggested response to respond. I put AI-powered in quotations because the suggested responses seem very basic, like "Yes, of course!" or "Glad we could help!" 


Still, this capability would be helpful for this specific use case of managing large volumes of SMS replies.