HubSpot Ideas

J_Wright

AI permissions within the CRM

Hi HubSpot Community,

I'm curious about AI permissions within the CRM. Currently, it is not possible to limit AI access to specific CRM objects/properties.  If I toggle on the CRM data it is open to all objects/properties. It would be nice to have more control for sensitive data by limiting the objects/properties the AI can access. Is this something that might be available in the future? I'd appreciate any insights or updates on this functionality.

Thanks!

HubSpot Updates
Being Reviewed
February 04, 2025 01:46 PM

Hi - I'm the product manager for permissions at HubSpot and I'm exploring how we can offer more granular AI permissions. I'd love to chat and make sure I'm understanding your needs. Feel free to book time with me here: https://hubspot.com/meetings/ambaker1/ai-permissions-feedback 

2 Replies
MWard7
Contributor

Agree! We are not allowed to use it for contacts/customer feedback but would like it for companies. This should be configured to select which objects you aren to turn it on for.

AmandaBaker
HubSpot Product Team

Hi - I'm the product manager for permissions at HubSpot and I'm exploring how we can offer more granular AI permissions. I'd love to chat and make sure I'm understanding your needs. Feel free to book time with me here: https://hubspot.com/meetings/ambaker1/ai-permissions-feedback