HubSpot Ideas

SOlano

AI Customer Agent Training

In addition to adding general content through the help center, landing pages, websites, blogs, and other channels, it would be highly beneficial to include tailored content. This could involve creating specific questions and answers or addressing relevant contexts to cater to particular user inquiries. For example, having content that directly addresses niche concerns or frequently asked questions would significantly improve the user experience and make the system more efficient.

Moreover, having a dedicated platform or space to train the AI would be invaluable. This would allow us to continuously improve the AI's accuracy and relevance by feeding it new data, refining responses, and adapting to evolving user needs. Such a system could ensure the AI remains dynamic, personalized, and aligned with the latest requirements.

4 Replies
auto-mate
Top Contributor

I came to the community for this. Just set up the Customer Agent and it needs training before launch.

How can we prompt this AI to prioritize some content?
If we create a "training URL" and put instructions, like FAQ?
At least in testing, the agent gives me blank looks if I try to educate it... 
Has anyone found a way?

MMulder
Member

We are also interested in enhancing the performance of our agent through dedicated training. Occasionally, the responses it provides are inaccurate or misaligned with the desired outcomes. To address this, we aim to implement a systematic approach to training and fine-tuning the agent, ensuring it delivers more accurate, relevant, and contextually appropriate answers. By doing so, we hope to improve its reliability and overall effectiveness in meeting user expectations.

AMcDonald67
Member

It blows my mind that we cannot train the Customer Agent further.  When testing it, it sometimes provides inaccurate responses. There is no place where we can behind the scenes mark that it was not accurate and edit the reply for the AI training purposes to improve it.  To me, this is a no brainer.  It provides a disclaimer in the help article that respones could be inaccrate. Well, we know this yet there is no place for us to actually input what was the right answer.  We should have more capabilities to train it.  We should be able to add in custom content Q&As other than URLs.

DLaverty
Member

I came here to make this post and, frankly, the subsequent comments! 
Generative AI models everywhere can be trained and adapted conversationally; the ability to do this with the Hubspot agents is crucial.

The recent update, which added the ability to add to the knowledge base through uploads, was long overdue and literally 10x'd my agents capability in a single day.

However, I cannot possibly release it to the public without being able to train it further.

It's sometimes less about being able to tell it what to do and more about telling it what not to do, and more!

Hubspot is falling behind the curve on this one, and massively.