A "non form" option in Lead Flows

[Roeleke]

I would like to add a Lead Flow to my page, but don't want to have my visitors fill in their email addresses. Can you make this optional (even recommended) instead or required?

[Roeleke]

Hi all, so happy to update this idea as "delivered"! HubSpot's new re-imagined CTAs tool including the functionality mentioned in this idea is now out to all Starer+ Marketing Hub and CMS customers. In order to check it out, go to Marketing Hub --> Lead Capture --> CTAs

[Roeleke]

Hi everyone, I’ve some exciting news to share - today we’ve launched a brnad new pop-up builder in HubSpot Marketing Hub and CMS Hub into public beta that will allow you to create a non-form type of pop-up, pop-up that will trigger on button click and much more. If you’re inetersted in checking it out you can DM me or opt yourself in (if you’re Super Admin and in MH or CMSH starter - you’ll find the beta opt in in the existing Pop-up forms editor)

[Roeleke]

Hi Melissa, many thanks for this, I just sent you a DM.

[Roeleke]

Hello HubSpot Community,

I’m reaching out to you on this post again as we’re currently looking to build out this functionality beyond the simple solution that we put in place in 2020. I’d be really interested in hearing more about your use cases and generally finding out how you are currently using pop ups and CTAs, what’s working for you and what’s not working. Please DM me if you’re interested in sharing your feedback and jumping on a quick 30 min call with myself and the team.

Best,

Dom

[Roeleke]

Hi all,

Just to update everyone on this thread. The basic solution that allows you to create a simple pop-up without a form is now available in all portals. In order to set it up, go to Forms--> Pop-up form --> Callout step. There, you can choose for the button to link to a page, file download, meeting link etc.

We are planning to start working on a dedicated feature for these pop-ups soon.

Kind regards,

Dom

[Roeleke]

Hi all, Tom here from the forms team. I just wanted to give everyone insight into what they will see when they are ungated for this as it may be easy to miss. 

When creating a pop-up form, on the "callout" page you will see a new option at the bottom. In here you can select what the form button should link to. If you select any option other than "Form Step" the form options will be disabled and you will be able to directly link the button to your chosen link:

I would also like to note that we do have to manually ungate customers for this feature. We do this very frequently but please do allow some time to see this feature in your portal. You will not see this immediately and may take up to a week for us to ungate everyone. With the holiday period upon us this will take a longer period of time so please allow for this after submitting the form.

Hope this helps! Thanks everyone for all the feedback! 

[Roeleke]

Hi all,

Again -- thank you so much for your patience with this feature. 

At last, it is now in Beta and if you are interested in participating, please fill out this form and we’ll be in touch with more details next week:

https://share.hsforms.com/1NyNhWt4fRXGJQmG7lWXaeA2hn6i

(Thanks to those who already filled in the form - we have your details and will be contatcing you with more details)

[Roeleke]

Hi everyone, thanks for all the feedback on this. 

I first want to apologise for the further delay in releasing this new feature. As previously mentioned there was some underlying work which needed to be resolved prior to this being built out. This went on for longer than anticipated and is the reason for this being pushed back beyond the original Q2 planned release date. 

I do want to stress that we do have this forefront of our mind on our roadmap and we are still working on this as a matter of priority. I completely understand the frustration with the delay on this but want to let everyone know that this is not being forgotten about and your feedback is very much heard by the forms team here. 

Our aim for this is to not deliver something underwhelming. We plan on delivering a more fleshed out feature set for pop-ups that’s more than just the current pop-up forms without a form. We have been working towards this but due to other underlying issues and the complexity of this we have missed our previously mentioned release date for this. 

In the meantime, we have started to work on a much quicker solution for customers who wish to simply have Pop-up forms without the forms as initially requested. We hope to have this as an intermediary beta feature within the next 2-4 weeks.

If you are interested in participating in a beta please fill out this form and we’ll be in touch with more details very shortly:

https://share.hsforms.com/1NyNhWt4fRXGJQmG7lWXaeA2hn6i

Again, my sincerest apologies for the delay on both our updates here and the release of this feature. Thank you all again for your patience on this and for continuing to help us build a better product. 

-Dom

[Roeleke]

Hi HubSpot Community,

Thanks for your further thoughts and comments - I just wanted to say that we really do care about working on what our customers need the most and it's clear that this is really important to you all. I can assure you that we are actively working on this update and I'm sorry that it won't be available as early as I'd originally estimated. The reason for this is that we've had to focus on getting some of the underlying work right before being able to release this.  I'll update this thread again as soon as I have a more tangible timeline. 

[Roeleke]

Hi HubSpot Community,

Thank you for your continued feedback and apologies for not getting back to this post earlier. I appreciate you sharing your thoughts and I understand this is a request that many users would benefit from. The update that I have at the moment is that we’ve started working on this feature and are still planning to make it available to our customers this year, however at the moment we’re focusing on a few updates to our existing feature set that we need to complete first. While there isn’t a more specific timeline at this time, I will update this thread as soon as I have a more tangible timeline, or any updates at all.

Thanks,

Dom

[Roeleke]

Hi there,

We're currently in the process of planning the work on this feature and would like to better understand the extact use cases and requirements for this. We'd love to hear your feedback and thoughts around it. Please DM me your details if you're interested in chatting to myself and the team about what you need from this feature - it would involve a quick, 30 min Zoom call with us. 

[Roeleke]

Hi all, 

I'm Dom, PM on the Forms team. First off, my apologies for previously not giving this post the attention it needs. I'd like to confirm that having chatted extensively about this idea on the team we've now decided to add it to our roadmap. We’re going to start working on allowing our customers to set up a pop-up without a form shortly, and aiming to have this available for Q2.

[Roeleke]

Hi everyone, thanks for all the feedback on this! I want to say we are in absolutely no way dismissing this or the demand for this. Obviously our users are the most important aspect considered when updating our software so your feedback is always taken on board and the most important consideration made to any product updates. 

I want to stress that this is "currently not planned" and in no way a "won't do". We are leaning in to unifying forms experiences across the tools and improving conversion optimisation options on our current roadmap. This request will stay on our radar and is definitely something we are still considering. Where this tool lives and how this functionality will live within HubSpot is something that is currently is discussion, but for the moment this update to the pop-up forms is not currently in planning. This will stay opened to upvote and comment on as monitoring the demand for this is important to us and we will post here if we have any further updates to this and if we begin planning stages on a tool to provide a pop-up CTA only modal.  

[Roeleke]

We've recently renamed Lead Flows to "Pop-Up forms" as part of a greater unification of HubSpot's forms tools. We're focusing on form and optimisation features for this tool with our current roadmap. As a "Non-Form" option wouldn't fit into a "Pop-Up Form" tool, we do not have any current plans to allow the removal of forms from this. We may explore a feature like this within another tool in the future but currently have no plans to implement this. 

[Roeleke]

@Roeleke, thanks for the feedback and the idea! Can I ask the use case for the above request? From what I understand, if the Form aspect is removed, you basically have a CTA. You can create a slide in CTA for your COS pages using some of your resources here.

UPDATE: The product manager of this team has posted an update to this feature request, click here for details: https://community.hubspot.com/t5/HubSpot-Ideas/A-quot-non-form-quot-option-in-Lead-Flows/idc-p/245893/highlight/true#M27845

[Additude]

Disappointing that this hasn't been taken on board.

A

[skemble]

@Tom

This is a very disappointing answer, and, as you can see reflected in the comments above, an unpopular one (did you not see the 117 upvotes on the original post?). It would not be a particularly complicated adjustment, so why not just do it? All we are asking for is an option to disable/enable the form portion. Why would you not listen to your customers?

[thisisdatis]

When someone visits one of our product pages, our layover has a cta to request a free consultation. We can't collect all the fields we'd collect on our free consultation form cause your pop-up system doesn't allow it... so we only collect email... then link them to the free consultation form where they have to re-add their email alongside a couple other fields. So follow along here hubspot:

1) Click on layover

2) Fill email out

3) Click free consultation CTA AGAIN

4) Fill out form then hit CTA to request free consultation

These are the steps someone has to take ... it's absurd! Why can we not just redirect them to a form? If we are required to collect a field, why does that field not pass over to the form that we are forced to push them over to? 

Get it together! Why on earth would we not use Sumo or Unbounce for layovers ... they probably integrate better with your system than your own tool.

[Tom]

Hi everyone, thanks for all the feedback on this! I want to say we are in absolutely no way dismissing this or the demand for this. Obviously our users are the most important aspect considered when updating our software so your feedback is always taken on board and the most important consideration made to any product updates. 

I want to stress that this is "currently not planned" and in no way a "won't do". We are leaning in to unifying forms experiences across the tools and improving conversion optimisation options on our current roadmap. This request will stay on our radar and is definitely something we are still considering. Where this tool lives and how this functionality will live within HubSpot is something that is currently is discussion, but for the moment this update to the pop-up forms is not currently in planning. This will stay opened to upvote and comment on as monitoring the demand for this is important to us and we will post here if we have any further updates to this and if we begin planning stages on a tool to provide a pop-up CTA only modal.  

[swaple]

Tom-

Thanks for the second update. I think the frustration is this has been asked for 2 years. There are how many upvotes and comments? It feels somewhat like you have a plan for development are based on what Hubspot wants to do to make sense on your end, but not what your customers are asking for- and have been asking for. It also seems like a VERY easy fix. Just take an email box out- or the mandatory aspect of the email. Please share this again with the development team and if possible, please move it higher up the priority list. I feel like having redesign my homepage to share time-sensative information to my website visitors. 

[AlexAragona]

Tom —

Thank you for the response and update. It is crucial that HubSpot stays engaged with customers, and you have demonstrated that staying in engaged is something you and others take serious, so that's great.

That being said, I want to echo the sentiment the others have already posted which is that since this appears to be in high demand for many of the exact same reasons for many users, I think it is safe to assume the folks in this thread are not the only ones who would appreciate and make use of this feature.

Yesterday, I was trying to sell someone on HubSpot and, ironically, they asked if there was this exact feature on the platform — to which I had to reply "no not yet".

Again, it is good to hear that the dev team is certianly not saying "this will never happen", but I think it's fair that the takeaway from this whole thread is that it should be moved up the priority list.

[janav]

I second these comments!

[skemble]

@swaple 

"This has been asked for 2 years. There are how many upvotes and comments? It feels somewhat like you have a plan for development are based on what Hubspot wants to do to make sense on your end, but not what your customers are asking for- and have been asking for. "

Well put.

Given that it is a relatively simple implementation, it should be prioritized before moving forward with the current course of development.

[Bendorf]

Hi again,

Just today, I needed this feature again. 

Our phone lines went dead, and I wanted the pop-up feature to notify our customers! Instead I had to change our home page top banner in HubSpot with this message- which looks very overwhelming. 

Isn't it relatively simple to make a pop-up, where e-mail isn't required? 

Best, 

Bettina 

[mchunter]

I'm not sure if this is the same thing but I would just like for email not to be a requirement in the forms. Our users often do not have email addresses.

[DomRychlik]

Hi all, 

I'm Dom, PM on the Forms team. First off, my apologies for previously not giving this post the attention it needs. I'd like to confirm that having chatted extensively about this idea on the team we've now decided to add it to our roadmap. We’re going to start working on allowing our customers to set up a pop-up without a form shortly, and aiming to have this available for Q2.

[RemyDogra]

THANKS! 😄

[britchie]

Thank you Dom and team! Great decision and should make many customers in this thread happy.

[afete]

Great news @DomRychlik glad to hear!

[swaple]

This is fantastic news. 

[AlexAragona]

There ya go.

Thanks very much.

[UX_GUY]

Fantastic news, thank you @DomRychlik , glad to see Hubspot are listening to their community.

[ckennedy]

This is great news! Thanks @DomRychlik!

[skemble]

@DomRychlik

Hi Dom,

That's great news! Thank-you for looking in to it further.

[Bendorf]

Great news! Thanks for listening to our requests