🚀 Super Admin Fall 2025 Bootcamp – Week 1 Trailblazer Kickoff!!!

[MuseDebbie]

This Super Admin Bootcamp Fall 2025 Cohort is making history 🎉 as the first to crystallize your journey right here in the HubSpot Community. That means your reflections, discoveries, and even your challenges will live on as a resource for future Super Admins 💎

👉 For Week 1, share in the comments below:

🎤 Introduce yourself and why you signed up for Super Admin Bootcamp… then share a win, hidden gem, pothole, and AI prompt as described here:

🏆 Wins – Something you achieved this week, big or small, it all counts
💎 Hidden Gems – A tool, feature, or workflow you uncovered that others might miss
🕳 Potholes – Where you stumbled or what challenge(s) you are facing
🤖 AI Prompts – Any prompt that helped you get clarity, speed up, or unlock a better result

✨ Teamwork makes the dream work. Your posts will not just help you, they will build a living library of Super Admin powers that others HubSpot SuperAdmins, both current and future, can learn from and contribute to.

(PS: Even if you are not part of this bootcamp cohort, you are welcome to drop your reflections too. Let’s grow better together!)

🙌 Your instructors - Ali Schwanke, @ChrisBabelquest , and I @MuseDebbie  are here to support you on this journey

This is your chance to leave your mark. Ready to set the standard for every cohort that follows? Drop your Week 1 reflections or questions below ⬇️

(This is the Week 1 thread. Look out for a new post each week so we can keep our insights organized and easy to find.)

[AMAustin]

I am Anthony Austin, marketing manager at a IVD raw materials company - we sell the antibodies, antigens, etc. that go into the tests your doctors order for you:

Wins - Hosted a webinar, generating 77 new leads for the sales team.

Hidden Gems – I learned about and need to explore membership based or private HubSpot content  

Potholes – Still struggle generating a useful dashboard for campaign metrics that mimics our business and current systems

AI Prompts – When generating images, I input a similar image with the prompt to describe the image in detail, then I tweak the output and re prompt it asking to generate an image with the new description, getting myself closer to the result i hoped to achieve

[MFEspinal10]

🎤 Introduce yourself My name is Melanie Espinal. I am a digital marketing specialist. I joined because theres a big opportunity in our revenue operations and I am also going to be the lead on hubspot support for my staff.

🏆 Wins – I completed the revops certif before joining!
💎 Hidden Gems – When I learned about mapping properties from meta, and not having properties listed as questions everything go a lot clearner, not so many duplicates in the system.
🕳 Potholes – I want to make complex systems but not feeling to confident at the moment. Example, building robust deal pipelines and complex workflows.
🤖 AI Prompts – To be honest, when I am really stumped, I screenshot my screen (with no contact info) and ask an ai what to do, because many times models dont account for frequent updates, which affects instrucitons.

[LRadcliff]

🚀Super Admin Fall 2025 Bootcamp – Week 1 Trailblazer Kickoff!!!

Hey friends, I'm Leslie! I'm a digital marketing director at a curriculum development non-profit and I'm about three years into my HubSpot journey. I've been labeled as a Super-Admin the whole time without really having a well-rounded education surrounding the role. I'm so looking forward to learning more! 

Wins - this week we've kicked-off a properties audit which coincides nicely with the learning from Week 1. 

Hidden Gems - Property history and export functions have been crucial to seeing the 30,000 foot view of our environment.

Potholes - So. Many. Duplicates. 

AI Prompts - We're focused mainly on hygiene before introducing AI into the mix for our team but we do utilize AI in other ways outside of the platform. I find being very specific in my setup is helpful to more nuanced returns. 

[EEHuttner]

Hey, Super Admins! I signed up for the bootcamp as a new user of HubSpot who has been making it work until now. I've been guided by an old-school HubSpot user, but recognize that there are new features and contructs that can greatly enhance the efficacy of my team's productivity and I want to enable those features and provide proper enablement sessions for everyone.

 Wins – Shut down Super Admin access for everyone on my team who was given it when we set up - we apparently gave it out like candy!

 Hidden Gems – This week I learned that Documents are used to provide Sales access to items, while Files are a repository for everything. But the big learn was that putting something in Docs automatically puts it into Files, but NOT vice versa!

 Potholes – We're an education company and trying to set up the intricacies of Parent-Child relationships for school districts, charter schools, etc., has proven complex. Some share domain names, others have separate domains for each school - it's proven to be a challenge.

 AI Prompts – "You're a Super Admin for HubSpot working in the marketing department. What are key features that you should set up on your first day that might have been overlooked by previous users?"

[CAltindas]

Hi, I’m Ceyda — a Junior Digital Consultant at Massiveart, in Vorarlberg, Austria. I’ve been working with HubSpot for almost two years now. I started out with the HubSpot Academy courses back then and have been learning something new every day since. 

🏆 Wins
In my first week, I learned a lot about the importance of data and how crucial it is for our CRM. It's a task we often try to avoid, but clean and structured data is absolutely essential for long-term success.

💎 Hidden Gems
Having a clear overview of all your properties is key. Always double-check before creating a new property — there’s often already something similar in place. Duplicates can easily sneak in and cause confusion later.

🕳 Potholes
I’ve struggled with building a clear view of all the properties tied to a customer. A lot of issues could have been prevented if we had taken the time to properly review the properties first. Importing everything at once might seem efficient, but it often leads to messy data.

🤖 AI Prompts
I’m not using Breeze yet, but I’m looking forward to learning more about it and exploring how AI can support my work. 

[BMcDonald54]

Hi, I'm Ben McDonald, a graduate HubSpot consultant working with HubSpot solutions partner ReyOdyssey, helping companies achieve clarity in their HubSpot solutions through process and good data.

I signed up for the HubSpot bootcamp as I am brand new to HubSpot and the world of consultancy, having only just gradtuated from university last year. and working as a chef before that. This is a great opportunity for me to learn the ins and outs of what it means to be a super admin, and to meet some great people along the way.
Win:

I have currently been working on a data audit deck for HubSpot users. This week, I refined and completed an audit tool which will dipslay the data hygiene of HubSpot properties, based on their usage, fill rate and last updated time.

Hidden Gem:

Property exports and workflow exports. Using these exports will let you get a real overview of your data hygiene, and paired with the audit tools cureently being worked on, give instant, reliable insights into your HubSpot data hygiene.

Pothole:

Using custom code workflows and APIs for integration projects. Ensuring data security and token secrecy is extremely important.

AI Prompt:
When uploading property and workflow audit to ChatGPT, e.g. property - "I am carrying out a property audit task for a client. Using the core objects Contacts, Companies, Deals and Tickets, find me pattersn between the data which I can report on"

[GarlandKelley]

Hey everyone, I’m Garland Kelley, a CRM and AI strategist helping connect marketing, sales, and service teams through better process design and automation. I joined the Super Admin Bootcamp because I’m always looking for ways to scale operations more intelligently - not just add more tools. Excited to learn alongside everyone here!

🏆 Win:
This week I wrapped up a data-governance framework that maps out how all our HubSpot objects, integrations, and syncs flow together. It’s already uncovering a few ownership gaps and saving us from duplicate data chaos.

💎 Hidden Gem:
The property history export feature - seriously underrated. Paired with programmable automation, it helps catch weird lifecycle jumps or sync anomalies before they snowball downstream.

🕳 Pothole:
Team hierarchies and secondary team permissions. Getting ownership and visibility to play nicely across multiple pipelines has been fun. Definitely documenting before automating next time.

🤖 AI Prompt:

“You are a HubSpot Super Admin consultant. Analyze my workflows and suggest opportunities to consolidate redundant enrollment triggers while preserving business logic.”

It helped me instantly spot where workflows overlapped or triggered twice — total time saver.

Loving this community already — it’s awesome to see so many people leveling up together 

[BérangèreL]

Hi @GarlandKelley,
 

Welcome to the Super Admin Bootcamp and the broader HubSpot Community!

Your approach to smart, scalable operations, and the value you place on process and data governance, will inspire a lot of folks here.

Thank you for sharing your "win," "hidden gem," and even the challenges, which are so relatable for many Super Admins navigating team permissions and complex ownership hierarchies.

We’re excited to have you in the community and to have you share your AI prompts, ideas, and battle-tested tips.

Please keep us updated on your Super Admin journey, your insights will definitely help others!
 

If you ever want to discuss advanced automation strategies or governance models, just start a new thread. Together, we can make “scaling smarter” the new standard!
 

Wishing you another great Bootcamp week!

Have a lovely day!
Bérangère

[TFreed7]

Hi everyone! I’m Traci, based in Des Moines, IA. I'm a CSM for a HubSpot partner agency. I joined the Super Admin Bootcamp to strengthen my HubSpot admin skills.

🏆Win – Completed a property audit for a client and uncovered a surprising number of duplicate and unused properties—sometimes five that meant the exact same thing! Streamlining those will make reporting and automation so much clearer.

💎Hidden Gem – Smart content in marketing emails. It’s such a simple but powerful way to personalize messaging without needing multiple workflows or email versions.

🕳 Pothole – Trying to assign quote numbers in a customized sequential format that includes the year, version, and product identifiers. It’s been tricky to structure in HubSpot without external logic or custom code. Still exploring the best approach!

🤖 AI Prompt – “Help me troubleshoot why my HubSpot workflow isn’t enrolling contacts as expected.” Using ChatGPT to test logic paths and catch things I might overlook has saved time.

[KHerskovitz]

Hi! I'm Kate and I am both the Super Admin and main HubSpot user for my company.  I signed-up for bootcamp to refine my current skills and learn new things about HubSpot!

Win - successfully completing our second email marketing sequence of the quarter

Hidden Gem - Hard Bounce email report

Pothole - I had to manually enroll contacts into this email sequence because the tier we have doesn't allow me to automate that

AI - I don't have any specific prompts, but ChatGPT has become one of my best friends!

[EloiseFrancis]

Hello all 👋 I'm Eloise, I'm now the CRM Manager for a pretty hefty events management and publication company formed of 17 separate brands, with many more to integrate in over the next 12 months!

Signed up for bootcamp as I'll be leading on all things HubSpot for a team of over 40+ marketers and content producers, to make sure we're using all tools as effectively as we can across our varied portfolios and juggling all the different needs that come with them!

• 🏆 Win for the week - completed an audit of one of our portfolios (4 separate brands) looking at their email health and performance, and making recommendations and offering best practice.
• 💎 Hidden gem - I'm working on a massive workflow to help nurture MQLs before they are passed onto the sales teams, using staggered email sends and the ability to book a meeting with the teams via connected Outlook calendars.
• 🕳️ Pothole - I've inherited this massive database of just shy of 5,000,000 contacts, and 1.5 million of these are marketing contacts. So there is a lot of clean up that needs to take place of the entire portal!
• 🤖 AI prompts - only recently started trialling Breeze over ChatGPT so will see how it goes!

[RSA]

Hi Trailblazing SuperAdmins,
 I’m Raffaella Sansoni, Head of Performance at Ander Group, a HubSpot Partner agency. With 12+ years in digital marketing (performance marketing, SEM, data analysis, process management), I focus on applying a HubSpot Admin mindset internally and bringing the same structured approach to all our clients.
→ Connect with me on LinkedIn: https://www.linkedin.com/in/raffaella-sansoni/
 → My #1 goal for this bootcamp: to refine governance best practices (naming, permissions, data hygiene) and explore how to scale admin practices across different teams and organizations. 

My current mindsets as a HubSpot Admin

• Data-driven decision making
• Automating workflows for efficiency
• Precision in setup & governance
• Cross-team collaboration

What I’d like to learn/adopt more

• Scalable and modular solutions
• Long-term governance best practices
• Advanced monitoring & alerting
• Driving wider adoption of HubSpot culture

My favorite best practice
Define a clear naming convention for properties, workflows and pipelines — a small step that prevents confusion, speeds up collaboration, and makes scaling easier.

→ Experience level: 5 years
 
Excited to level up, share wins, and discover new perspectives (and hidden gems) together. Let’s grow!

R.

[JRebosa2]

🚀Super Admin Fall 2025 Bootcamp – Week 1 Trailblazer Kickoff!!!

Hi all, I'm Jover Rebosa based in Manila, Philippines. I signed up for the bootcamp to build new network of awesome HubSpot admins and share experiences, stucks, and solutions to help each other learn and grow in their journey with HubSpot.

Wins - I've successfully built a 1st draft of our customer agent for our website! And I'm really happy to get great feedback from our team to improve the agent and looking forward to fully implement it soon.

Hidden Gems - Segments (Lists) are absolutely a staple in data cleaning, it's not really a big highlight for others but as an admin who cleans and build workflows everyday. Segments are a great and fast way to pull contacts or companies who has gaps and errors.

Potholes - Back to Customer Agent, I noticed that it's not following the set of instructions I gave as a knowledge source. Ideally we don't want to make a sales quotes on it's one and I've been asking it to say something like "Would you like to be transferred to a sales representative for an accurate quote?". But it's ignore the document I placed.

AI Prompts - I mostly used Breeze copilot when I'm stuck on a workflow or agent draft. 

[Becol]

Hi there, Bailey here 👋 based out of Auckland, New Zealand. I signed up for the bootcamp to learn about things I may not know or learn how to do things better as an adminstrator. I've been working out of HubSpot for over 6 years, mostly self taught. 

Wins – I designed a lifecycle framework for one of my clients - to hopefully implement into HubSpot soon.

Hidden Gems – Conditional properties - these open up so many possibilities. Also, custom association labels. One last thing, unenroll criteria for workflows. 

Potholes – That I don't know what I don't know. I continue to find new possibilities in HubSpot and I want to learn more so I can support my clients to get the most out of their system.

AI Prompts – I use Hub Helper Harry quite often when it comes to HubSpot specific stuff - especially for workflows and it just puts another perspective on designing and configuration.

[NReilly1]

🎤 Hi, I’m Nicole. I signed up for the Super Admin Bootcamp to learn more about becoming a HubSpot admin and to serve as a backup admin for our company, providing additional coverage.

🏆 Wins – Attending the first session while on PTO during a road trip!

💎 Hidden Gems – We are currently exploring the new Projects Object in Beta. 

🕳 Potholes – Nothing at the moment.

🤖 AI Prompts – Provide content, and then ask AI to rewrite for proposal work. 

[AKorestashova]

🚀 Super Admin Fall 2025 Bootcamp – Week 1 Trailblazer Kickoff!!!

🎤 Hi, I’m Anastasia! Using HubSpot since 2019, for the past 2 years I've been Superadmin and Ops manager across Sales, Marketing and Data Hub. I'm always extremely happy to see how HubSpot helps boost efficiency in our team and make the life of our team's stars easier. This is why I'm hoping to get insights on how I could dive deeper into the processes and setup to help orchestrate all of HubSpot functionalities and benefits to support the internal flows and teams in the best possible way.

🏆 Wins – Got more familiar with Buyer intent functionality in HubSpot and drafted a guide on how we could leverage that on weekly basis.
💎 Hidden Gems – To the above point, happy to say there's a lot to explore within Buyer intent, specifically the fact that very customised views can be created and then shared in a recurring email digest.
🕳 Potholes – One of the challenges right now is data hygiene for sales team.
🤖 AI Prompts – I like to prompt Breeze with smth like "Here're our criteria of deals at risk - XXX. Which of the current deals at stages X-Z can be considered risky?"

[DRamirez87]

🚀 Super Admin Fall 2025 Bootcamp – Week 1 Trailblazer Kickoff!!!

Hey everyone! I’m Dorathy and I jumped into Super Admin Bootcamp because I want to get better at running multi-hub setups and make workflows feel less messy. My background is in ops, people ops, customer success, and startups. I’ve had the chance to wear a lot of hats and build scalable systems from scratch, and I’m excited to bring that mix of experience into HubSpot.

🏆Win: I actually sat down and mapped out my current setup this week. It felt good to see the whole picture instead of just reacting to things.

💎Hidden Gem: User roles and permissions — way more flexible than I thought. Already thinking of a few ways this could save headaches for my team.

🕳Pothole: Figuring out what to tackle first. There’s so much in HubSpot, it’s easy to get lost.

🤖AI Prompt: I asked AI to “make me a step-by-step checklist for auditing a multi-hub HubSpot account” and it gave me a great draft to work off.

Looking forward to learning alongside all of you!

[KarenP]

Introduce yourself Hi, I'm Karen.  I've been a Super Admin for about 1.5 years for a medical software company in Canada.  

Wins – I am working on building spaces and collateral for one of our teams, so there has been lots of problem solving and research this week.

Hidden Gems – I love using the card "tags" found in companies, contacts, deals, and tickets.  They are great for quick reference in the board views.

Potholes – I've had requests for several new reports this week that are very sales-focused, and I'm struggling to figure out how to get the info the sales people want to see in their dashboards.

AI Prompts – Usually summarizing info - include a persona, number of bullet points wanted, remind it not to include info that is not from the article (i.e., don't hallucinate)

[DVogel]

🎤 Introduce yourself: Hi, I’m Debra! We started using HubSpot in 2022 with Marketing Hub, and last year we fully transitioned from Salesforce by expanding into Sales, Content, and Service Hubs. Our team is eager to keep learning how to get the most out of HubSpot, and just as importantly, how to keep our database clean and healthy.

🏆 Wins – One of our biggest wins was seeing a business development associate step up as a Sales Hub champion, helping us drive adoption and set the tone for the rest of the team.
💎 Hidden Gems – We successfully connected our sales and marketing leads to use the lead scoring tool, getting everyone on the same page and creating alignment across teams.
🕳 Potholes – Our biggest challenge is speed. With teams already juggling so much daily work, carving out time for proper implementation has been tough.
🤖 AI Prompts – We’ve started using a NotebookLM for business terms, which has been a game-changer in helping our organization “speak the same language” consistently.

[carlyjcais]

🎤 Introduce yourself - Hi, I'm Carly. I've been a HubSpot Admin since 2017 though I've never taken any official course on it. Thought it was time to make things official! I run my own consultancy and provide RevOps consulting for mid-market to Enterprise Sales-led companies. I provide CRM/MAP setup, optimization, and ongoing administration, and work in Salesforce, MCAE, and HubSpot primarily.

🏆 Wins – This week I presented my findings for an audit of a client's Marketing infrastructure and uncovered why they had no visibility in HubSpot into whether email marketing was doing anything for them --- they weren't creating Marketing Events that the emails were driving to.
💎 Hidden Gems – I'm really enjoying the new feature of being able to change + add objects in Reports while you're mid-creation of the report (instead of having to start from the beginning again). Now just do it for Emails (Single send vs Automated) as well!
🕳 Potholes – Formula fields in Reports are WHACK - HubSpot's own AI generates syntax that is incorrect and doesn't adhere to HubSpot's syntax, been waiting 3 days for Support from a human as the bot replies seem to not even be able to reference the correct properties.... Can't even find a syntax dictionary or comprehensive guidance on it.
🤖 AI Prompts – Not finding HubSpot built-in AI useful for Admin purposes, mistakes are still bad enough that it's not worth using🤷‍♀️

[DHamlett33]

Greetings from Sunny San Diego, my name is Dylan. 

I’m a little over a year into my first HubSpot role as an Admin for an enterprise account, and I couldn’t be more excited. I’m looking forward to putting this knowledge to work and driving even more success for my company. Lets Goooo. 

 Wins – (Still in progress) Helping retention smoothly transition from using SurveryMoneky to Feedback Surveys in HubSpot. 

 Hidden Gems – customizing the Preview card for most used Objects. Most Users dont need to go into the record on every interaction or question. 

 Potholes – Creating dashboards that can visablly speak to stakeholders. Also, I stress out when it comes to picking the right colors.....

AI Prompts – I still use gpt/gemini more than I use Breeze but I find very helpful when needing to polish statemnts while in HubSpot.