[RECORDING] The Vision for Help Desk: A Streamlined Workspace for Support Teams in HubSpot

[DAnaGuiloff]

For support teams who handle a high volume of tickets over a variety of channels, having quick access to the right tools and information is critical to providing an efficient and empathetic customer service experience. Today in HubSpot, support functionality is scattered across Tickets and Conversations, creating friction for teams using HubSpot to manage their support processes.

Join Sr. Product Manager, Rose Petrozzino & Ruby Zheng, Sr. Product Designer as they share HubSpot’s vision for Help Desk —a workspace that combines the best of Tickets & Conversations (+ more!) into a single, streamlined experience across web & mobile. They'll walk through existing ticket capabilities in Service Hub, unveil the current state of Help Desk, & share the future vision for a ticket-centered workspace.

They’ll also cover ways you can get involved through Alpha and Beta opportunities!

Check out the video on YouTube here.

Rose & Ruby wanted to share early access to Help Desk. If you're interested, just complete this form.

If you have any product feedback, they've also said they'd love your feedback. Just send an email to: helpdeskfeedback@hubspot.com

Stay in the know during the HubSpot Admins HUG, RSVP for upcoming events: https://events.hubspot.com/hubspot-admins/

A Note Regarding Forward-Looking Statements: This presentation includes statements regarding planned or future development efforts for our existing or new products or services. These statements are not intended to be a promise or guarantee of future availability of products, services, or features but merely reflect our current plans based on factors currently known to us. They also are not intended to indicate when or how particular features will be offered or at what service tier(s) or price. These planned and future development efforts may change without notice. Purchasing decisions should not be made based on reliance on these statements. These statements are being made as of today Monday, July 24th, and we assume no obligation to update these forward-looking statements to reflect events that occur or circumstances that exist or change after the date on which they were made. If this presentation is viewed after this date, these statements may no longer contain current or accurate information.